Desktop Technician
2 weeks ago
The member will be responsible for the implementation and technical support of desktop equipment for our client. Our member will act as a Desktop Technician, providing support, maintenance and troubleshooting on computers, peripherals, and software according to established employee guidelines.
Insights you can act on
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities
- Maintaining contact with employees for incidents.
- Install, diagnose, repair, maintain and upgrade workstations.
- The individual will also be called upon to resolve problems within short deadlines.
- Provide exemplary end-user support.
- Imaging workstations for new deployments.
Required qualifications to be successful in this role
- Windows 10, Office 365 Suites
- iPad and iPhone devices
- Knowledge of network principles
- Provide technical support, configure, and install computers in multiple versions of Windows
- Resolve technical issues with IT equipment, including printers, servers, network, mobile devices, and conference room equipment
- Independently resolving the majority of office-related issues with mínimal supervision; assigning unresolved issues to an employee at a senior level
- Create, update, resolve and escalate ticketing system support requests (knowledge of ServiceNow is an asset)
- Document, follow up and monitor the problem for resolution as quickly as possible
- Provide feedback to internal and external technical support teams
- Create and maintain clear documentation on various technical support procedures
- Corporate desktop support experience
**Human and interpersonal skills**:
- Customer service oriented (first priority)
- Professional
- Autonomous, able to work independently
- Must be able to meet deadlines for deliverables
- Team player
- Dynamic
- Self-starter
- Resourceful
Experience and Education
- 2 years' experience as a Desktop Technician
- DEC or relevant computer training
- CompTIA A+ certification (asset)
- French and English (spoken and written)
Occasional travel may be required for the role; owning a car is a great asset.
-
Desktop Support Technician
4 weeks ago
Montréal, Canada Ovation Workspace Services Full timeDesktop Technician will provide day to day local **Salary**: $20.00-$33.00 per hour Schedule: - 8 hour shift Ability to commute/relocate: - Lethbridge, AB T1H 5K8: reliably commute or plan to relocate before starting work (required) Application question(s): - Have you taken covid vaccination? **Education**: - Bachelor's Degree...
-
Desktop Support Technician
4 days ago
Montréal, Canada TekWisen Software Pvt. Ltd Full timeResponsible for supervising the manufacturing and installation of computer or computer-related equipment and components. **Major Job Duties**: - Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. - Assist Corporate Desk Side Support technicians with...
-
Desktop Support Technician
4 weeks ago
Montréal, Canada Q1 Technologies Full timeSkills Required: - Knowledge on End User Computing Devices (Laptop / Desktop / VDI) - Expertise on windows 7/ 10 administrations - Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues - Knowledge on PC and peripheral Hardware troubleshooting (including print & scanning devices) - Hands on Experience on...
-
Desktop Deployment Field Technician
4 weeks ago
Montréal, Canada Dragonware Technologies Full timeDragonware Technologies Inc. delivers complete IT services. From planning and disposition to staffing and maintenance, we help our clients achieve their best through the most appropriate technology solutions. **Task, Duties & Responsibilities** - Focus on completing onsite activities in a timely and efficient manner, ensuring that communication is...
-
Bilingual Desktop End User Support Manager
4 weeks ago
Montréal, Canada Asset Inventories Inc. Full timeAsset Inventories is hiring for a **Desktop End User Support manager **who will have a minimum of 5 years Management experience (Preferably in the Financial Services industry) or 8 years of desktop support experience with some supervisory responsibilities. Individual should demonstrate relevant technical management experience in planning, implementation and...
-
Manager - Desktop Support (French and English)
4 weeks ago
Montréal, Canada Asset Inventories Inc. Full time**Desktop End User Support manager** **Missions** - Department Summary: Team manage desktop support L2 for all type end users (business and IT users) in Canada located in Montreal, - Currently deployment IT equipment, software, PC and laptops maintenance and etc, request and incident support. - A Desktop Support Manager will have a minimum of 4 years...
-
Desktop Support Technician
4 weeks ago
Montréal, Canada Teamware Solutions (quantum leap consulting). Full time**Role: Desktop Support (Canadian French Speaking)** **Location: Montréal, QC (Hybrid role)** **Max Salary: CAD 50K/annum + benefits** **Job Description: Desktop Support** **Location: Montreal(Quebec) (Hybrid model - 2 days in office and 3 days WFH)** **Type - Full Time** **Experience: 2-5 yrs** **Office -100 people; 30 users in office** **Key...
-
Field Technician
4 weeks ago
Montréal, Canada DXC Technology Full time**_ Our DXC Modern Workplace services enables customers' employees to_**_ easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely._ **As a Field technician - Desktop Support - Onsite you will **be a full-Time that provides...
-
Desktop Support Technician Ii
4 days ago
Montréal, Canada TekWisen Software Pvt. Ltd Full timeMaintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals - Documents, maintains, upgrades, or replaces hardware and software systems - Identifies, analyzes, and repairs product failures, orders and replaces parts as needed Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...
-
Desktop Support Technician Ii
4 days ago
Montréal, Canada TEK Group Full timeMaintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyzes and repairs product failures, orders and replaces parts as needed Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...
-
Bilingual Desktop Support Technician
4 weeks ago
Montréal, Canada AstraNorth Full time**Skills and Responsibilities**: - Responsibilities require extensive knowledge of both hardware and software in order to provide client support which includes installation/deployment, upgrading and troubleshooting hardware, software and mobile device related issues. - Address user tickets regarding hardware, software, and networking - To accurately record,...
-
IT Technician
2 days ago
Montréal, Canada Costech Technologies Inc. Full timeOverview: We are looking for a Montreal based English speaker, capable of going to our servers to make adjustments when needed. We are seeking a skilled and motivated IT Technician to join our team. As an IT Technician, you will be responsible for providing technical support and assistance to our employees. This is a temporary full-time position, with the...
-
Field Tech Lead Technician
4 weeks ago
Montréal, Canada NTT DATA Full time**Req ID**:225846 We are currently seeking a Field Tech Lead Technician - Montreal, Quebec ; Superviseur du soutien bureautique - Montr\u00e9al (Qu\u00e9be to join our team in Montreal, Quebec (CA-QC), Canada (CA). This Desktop Support Supervisor is the primary technical Subject Matter Expert(SME)for NTTD Campus and Technicians. This Desktop Support...
-
Desktop Support Tech
4 weeks ago
Montréal, Canada ESP Global Full timeESP Global Services est une organisation de services informatiques de classe mondiale spécialisée dans les services informatiques d'entreprise, l'ingénierie d'infrastructure et le support terrain, qui en raison de la croissance et de l'acquisition de clients continue à grandir. Nous recherchons un technicien informatique qui sera basé sur le site d’un...
-
Montréal, QC, Canada S I Systems Full timeIntermediate Deskside Support Technician to support end computing, network, telephony, and account issues Our valued client is seeking an Intermediate Deskside Support Technician to support end computing, network, telephony, and account issues Responsibiltiies: Desktop support responsible for end user computing, network, telephony and account issues. ...
-
Help Desk Technician
6 days ago
Montréal, Canada Atlantis IT group Full time**Role: Desktop Support (English and French)** **Location: Cote Vertu Ouest, Dorval, Quebec (Onsite)** **Knowledge on End User Computing Devices (Laptop / Desktop / VDI)** **Expertise on windows 7/ 10 administrations** **Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues** **Knowledge on PC and...
-
IT Support Technician
5 days ago
Montréal, Canada Synergy IT Solutions Inc Full timeJob description Synergy IT is looking for onsite techs around Montreal area on as required basis with one day notice for long term association like 5 years to begin with to serve their several local Clients onsite. Job Duties - Incidents / Break and Fix Services : Restoring the normal services operation of an end user service, includes the workstation...
-
Administrative technician
1 week ago
Montréal, QC, Canada Applied Electronics Limited Full timeApplied Electronics Limited is a national industry leader in Digital Media Integration Solutions and Service. We are currently seeking a Audiovisual Senior Installation Technician for our Montréal regional office. In accordance with established procedures, policies and available tools, the incumbent is responsible for assisting to lead other technical...
-
Site Manager
1 week ago
Montréal, Canada ESP Global Full timeAs the IT Site Manager, you will report to the Head of Airport Operations (North America) the role holder will lead the day-to-day performance, productivity, utilization, and workload planning for a team of Airport Engineers & Airport Technicians within YUL Airport and others, ensuring that all contractual service levels are achieved, and high levels of...
-
Audiovisual Senior Installation Technician
1 week ago
Montréal, QC, Canada Applied Electronics Limited Full timeApplied Electronics Limited is a national industry leader in Digital Media Integration Solutions and Service. Our primary goal is to provide our customers with the highest degree of customer satisfaction in all aspects of our business. We are currently seeking a Audiovisual Senior Installation Technician for our Montréal regional office. Summary: In...