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Manager - Desktop Support (French and English)

5 months ago

Montréal, Canada Asset Inventories Inc. Full time

**Desktop End User Support manager**

**Missions**
- Department Summary: Team manage desktop support L2 for all type end users (business and IT users) in Canada located in Montreal,
- Currently deployment IT equipment, software, PC and laptops maintenance and etc, request and incident support.
- A Desktop Support Manager will have a minimum of 4 years experience performing Level 2 technology support. Bachelors Degree is required (Computer Science preferred.)
- A Desktop Support Manager must demonstrate strong problem solving abilities and working knowledge of Microsoft Office Suite and Microsoft operating systems as well as knowledge of windows tools such as active directory.
- A Desktop Support Manager will work with Level 1 and Level 2 technicians with support providing Help desk Level 1, break-fix functionality, Level 1 and all Desktop Support software issues level 2.
- Handle all daily tasks to transfer unresolved issues to Level 3 Engineering Team

**Day-to-Day Responsibilities**:
- Manage the following actives.
- Services as required by ServiceNow tickets when assigned
- Actively participate in all projects / initiatives that either directly (desktop) or indirectly (Backend) impact user experience
- Troubleshoot various Desktop PC related issues - Enter PeopleSoft requisitions on behalf of employees, resulting from ServiceNow tickets
- Excellent interpersonal and customer service skills.
- Provide the project team with a status and keep accurate details of all work being performed
- Work to manage end user testing for upcoming products and projects through managing pilot user programs
- **Profile**

Technical Skills:

- PC - Rebuild - Hardware replacements.
- Outlook - Configure
- Assist with Global Relay
- Group Mailbox assistance
- Installing - Configuring - Troubleshooting Printer - Maintenance - Mapping
- Submitting Security Access Requests
- Processing and troubleshooting Security Access Requests Strong authentication - ID card Pre-Personalization
- Move Add Change Security
- Troubleshooting - Directory Updates Bloomberg - Hardware replacements
- Application installations
- Account transfers
- Troubleshooting Laptop
- Experience Needed: 4 years in Desktop support L2
- Educational Requirements: Bachelors Degree is required (Computer Science preferred.)

Pay: $90,000.00-$110,000.00 per year

**Benefits**:

- Dental care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

Work Location: One location