Training Specialist
2 weeks ago
Responsibilities (include but not limited to):
- Delivers on-the-job GardaWorld and CATSA-mandated training such as but not limited to: requisite post-course practical training and refresher courses, PIP/PERS and Just-in-Time training requirements, and other security and customer service training (e. g., practice sessions).
- Monitors tests and assessments related to all elements of CATSA s NTCP program, and GardaWorld skills development sessions.
- Supervises Screening Personnel participation in practical skills development sessions
- Implements training for new operating procedures.
- Supports new hire orientation training.
- Manages and delivers individual training improvement plans.
- Provides checkpoint & oversight support where required.
- Provides recommendations on certification maintenance.
- Provides coaching, correction and overall feedback to Screening Officers.
- Intervenes immediately if parts of the screening process were not completed or if critical aspects of the screening process were performed incorrectly.
Position Requirements/ Skills and Abilities:
- Minimum of 12 months experience working as a certified Screening Officer.
- Minimum of 12 months with no PERs requiring a coaching plan
- Obtain a 90% or greater on the annual RLP exam
- Obtain a 90% or greater on the annual X-Ray exam
- Anyone who has not completed the aforementioned exams must complete and achieve the 90% score to be eligible for appointment for SCTR training.
- Must participate in all aspects of training to achieve Assistant Screening Contractor Training Representative (A-SCTR) qualification. Only one attempt is permitted to achieve this qualification.
- Must participate in all aspects of training to achieve Screening Contractor Training Representative (SCTR) qualification within 6 months of achieving A-SCTR qualification
- All endorsements must be in good standing and no performance or attendance related events (GardaWorld or CATSA issued) in previous 12 months.
- Training Specialists will serve a 90 day probationary period after successful completion of SCTR qualification.
- Must be open and willing to travel to other Airports to support training efforts within the Prairies Region.
- Must have excellent communication skills; fluent in written and oral English.
- Must have a desire for service excellence and excellent customer service skills.
- Must have shown good team work abilities and interpersonal skills.
- Must be attentive to detail and able to think creatively.
- Must be reliable, independent and able to handle stress.
- Must be able to stand and walk for extended periods of time.
- French fluency is an asset.
- Time management/ self motivating.
We thank all applicants for their interest in the position and wish them the best of luck
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