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Account & Project Manager

4 months ago

Stoney Creek, Canada Clearford Full time

**Overview of the Company**:

- Clearford Water Systems Inc._

Clearford is a new kind of water management company, delivering integrated water infrastructure solutions with sector-leading efficiency and reliability. Our diverse team of licensed engineers and operators provide a complete range of water and wastewater services. From conceptual design, regulatory approval, fabrication & installation, to operations and regulatory compliance, Clearford offers everything required for any water infrastructure challenge and takes responsibility for regulatory compliance at every stage.

**Scope of Position**:
As the **Account & Project Manager, **you are the key client contact and are responsible for managing and developing projects for several small to medium water and wastewater treatment facilities. You create and monitor project plans, schedules, work hours, budgets, and expenditures, and you ensure project deadlines are met, team members achieve their goals, and act as a liaison between the project team and the client.

In this position, you will support Clearford clients by building a working relationship and understanding their needs to contribute to improving the operation of client sites and to generate sustainable long-term revenue. You will have extensive knowledge of the water and wastewater treatment products and services provided by Clearford and offer solutions to the clients based on their specific needs. You are responsible for managing the contracts from inception to completion, from the time the contract is signed and/or a purchase order is issued, through to the end of the project.

**This is a hybrid position with regular office work required, with the option to work remotely up to 2 days per week. Must be able to commute to the Ottawa or Stoney Creek offices 3 days a week.**

**Major Responsibilities**:
(This is not an exhaustive list of duties to be performed)
- Work closely with site Supervisors and Operators to develop, coordinate and manage daily operations and additional services.
- Manage the development and retention of client relationships and sustain clients’ expectations by developing and maintaining good working relationships, including regular communication through virtual and in-person meetings, and written and verbal correspondence.
- Monitor and manage site contracts and service agreements to ensure adherence to the terms and conditions and lead contract renewals.
- Create and request purchase orders (PO), place orders, coordinate with analytical laboratories and contractors to manage services, equipment repairs, upgrades, sampling and process troubleshooting.
- Maintain an extensive knowledge of the current market conditions, relevant legislation and competitor offerings.
- Prepare and deliver presentations to management, clients and prospective clients.
- Solicit additional work from existing clients and develop, plan and implement capital improvement projects in conjunction with the Regional Manager, Operations and Engineering staff.
- Ensure that Supervisors and Operators are aware of contractual obligations.
- Regularly review site financial statements, actual and budgeted labour and expenditure, and work with Supervisors to ensure projects are on budget and the expected profit margins are achieved.
- Work closely with Finance to prepare client invoices on a weekly basis and address any questions/concerns raised by clients regarding invoices.
- Coordinate and prepare quotations and proposals for client approval for out-of-scope work by estimating the level of efforts required and ensure extra expenses are invoiced properly and in a timely manner.
- Understand various types of invoicing, such as Time & Materials, milestone, lump sum, etc.
- Ensure regulatory documents related to client sites are current and readily available to Operations and Compliance staff, attend site audits as required and assist in the preparation of follow-up correspondence.
- Assist Compliance team by reviewing and editing regulatory reporting documents such as adverse, non-compliance and annual reports.
- Create and maintain detailed and accurate project timelines and reports.
- Lead communications and meetings between internal and external stakeholders, including providing updates to the client on the progress of projects.
- Maintain and update Operator schedules for all remote Operations projects including travel and medical testing requirements.
- Organize subcontractors to provide services needed for Clearford operations to operate remotely (charter flights, rental cars, remote internet providers).
- Work closely with Engineering to coordinate technical tasks and provide site improvement recommendations internally and to clients.

**Required Knowledge, Experience & Competencies**:

- Must have a minimum of five (5) years of experience in the water and wastewater management field.
- Knowledge of various Ontario drinking water and wastewater regulations.
- Post-secondary education in a relevant