Customer Account Specialist

2 weeks ago


Scarborough, Canada Karl W Richter Ltd. Full time

**Customer Account Specialist**

Karl W. Richter Ltd. is a well-established, technologically advanced, Industrial Sourcing, Service & Supply Company located in East Toronto. Richter is a 3rd generation family owned and operated company that has been in business for over 60 years.

Richter is looking for an energetic, motivated and organized customer service representative to process and manage customer orders using a data import tool and our Infor. Sxe operating system.

Act as a liaison between our Sales and IT Departments, to effectively manage the import of orders, as well as run and manage exception reports and order updates. Follow up on existing orders daily to ensure prompt delivery and customer satisfaction.

The incumbent will possess a high level of attention to detail, be a self-starter and be able to recognize and resolve problems promptly.

A team player that demonstrates a strong work ethic, and is willing to work with multiple internal departments as well as directly with customers when needed to ensure orders are executed in a timely manner.

**Requirements**:

- Previous industrial sales, or customer service, or sales experience preferred
- Read / Write and Speak English with excellent communication and relationship management skills
- A fine attention for detail, ability to notice and correct small errors in large data sets.
- Proficient computer skills with an aptitude to learn new programs and systems.
- Ability to understand existing processes and implement efficiencies where possible.
- Excellent organizational skills, have numerous orders in progress that are completed on time.
- Collaborate when necessary with colleagues and manage daily orders on an individual basis primarily.
- Required software skills: MS Outlook, Word, Excel
- Completion of High School Diploma or equivalent

**Benefits include**:
Profit Sharing, Health Insurance, Paid Vacation, Paid Sick/Personal Time, Paid Holidays, Tuition Reimbursement.

**Accessibility**:
**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Tuition reimbursement

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- B2B sales: 3 years (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Scarborough, ON M1B 3J1 (required)

Ability to Relocate:

- Scarborough, ON M1B 3J1: Relocate before starting work (required)

Work Location: In person

Application deadline: 2024-03-15



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