Guest Service Agent
2 weeks ago
Our Guest Services team works to provide a positive guest experience from reservation to check-out. As a Guest Service Agent, your contribution helps ensure guests have an enjoyable and comfortable stay.
What will I be doing?
As a Guest Service Agent, you would be responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Ensure a guest focused and accurate reservation, welcome, check-in and checkout process using property computer systems and following standard operating procedures.
- Answer guest inquiries about hotel services, facilities, hours of operation, and the local area in a timely manner.
- Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and post charges to guest rooms and house accounts using the computer.
- Respond to special guest requests in a timely, friendly and efficient manner.
- Handle guests concerns with tact, and seek assistance as needed.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
-
Guest Service Agent
4 weeks ago
London, Canada Holiday Inn & Suites London Full timeAn exciting opportunity to join the front office team at one of the busiest and best-loved hotels in London! Reporting to the Guest Services Manager, the Holiday Inn & Suites, London is recruiting for an organized, professional and outgoing individual to join us as a Front Desk Agent. Hotel Front Desk experience preferred. Some customer service experience...
-
Hotel Guest Service Agent
4 weeks ago
London, Canada Diamond Canada Hospitality Full timeYou will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...
-
Guest Services Agent/night Auditor
4 weeks ago
London, Canada Homewood Suites by Hilton Full timeJob Overview: **Duties**: - Greet and welcome guests in a friendly and professional manner - Assist guests with check-in and check-out procedures - Handle guest inquiries, requests, and complaints promptly and courteously - Provide information about hotel facilities, services, and local attractions - Operate phone systems and handle reservations - Maintain...
-
Guest Service Agent
4 weeks ago
London, Canada DoubleTree by Hilton London Full timeThe DoubleTree by Hilton London is located in the heart of downtown London. This hotel is connected by a skywalk to the RBC place and is within a ten-minute walk away from the Covent Garden Market and Budweiser Gardens! The hotel has 323 rooms and suites, an onsite restaurant, a Starbucks, and 34,000 square feet in banquet and meeting spaces. This...
-
Guest Service Agent
4 weeks ago
London, Canada East Mount Hospitality Full timeWe are looking for Guest Service Representatives. Previous Hotel experience is preferred but not required. Needs to be available on weekends as well mornings and evenings. **Job Types**: Full-time, Permanent **Salary**: $16.00-$18.00 per hour **Benefits**: - Dental care - Extended health care - Vision care Schedule: - 8 hour shift Work Location: In...
-
Guest Service Agent not On a Bus Route
4 weeks ago
London, Canada Stone Ridge Inn Full timeWho we are: Best Western Plus Stoneridge Inn & Conference Centre is an established, family-operated, full-service hotel and conference centre. We have been proudly serving guests, corporate and private clients for over 25 years. Our diverse team of hospitality professionals are dedicated, show attention to detail and have a passion for helping create...
-
Guest Services Agent
4 weeks ago
London, Canada Craft Property Group Full time_**The Opportunity**_ - **The Company**_ Craft Property Group Inc. is a residential property management Company, committed to providing comprehensive and exceptional service to both homeowners and tenants across Southern Ontario. Based out of London, ON, Craft has a deep-rooted understanding of how to foster a safe, fun and welcoming living environment for...
-
Guest Services Agent
4 weeks ago
London, Canada Craft Property Group Full time_**The Opportunity**_ - **The Company**_ Craft Property Group Inc. is a residential property management Company, committed to providing comprehensive and exceptional service to both homeowners and tenants across Southern Ontario. Based out of London, ON, Craft has a deep-rooted understanding of how to foster a safe, fun and welcoming living environment for...
-
Guest Service Agent Not On a Bus Route
4 weeks ago
London, Canada BEST WESTERN PLUS Stoneridge Inn & Conference Centre Full timeWho we are: Best Western Plus Stoneridge Inn & Conference Centre is an established, family-operated, full-service hotel and conference centre. We have been proudly serving guests, corporate and private clients for over 25 years. Our diverse team of hospitality professionals are dedicated, show attention to detail and have a passion for helping create...
-
Guest Services Agent
4 days ago
London, Canada Craft Property Group Full time_**The Opportunity**_ - **The Company**_ Craft Property Group Inc. is a residential property management Company, committed to providing comprehensive and exceptional service to both homeowners and tenants across Southern Ontario. Based out of London, ON, Craft has a deep-rooted understanding of how to foster a safe, fun and welcoming living environment for...
-
Front Desk Agent
4 weeks ago
London, Canada Ramada London Full time**Job Summary** Ramada London Hotel is seeking Front Desk Agents who can provide superior service to hotel guests throughout all aspects of the guest experience. Front Desk Agents will be the first point of contact to our clientele and will assist guests with making reservations, welcoming guests to the hotel and ensuring a smooth and friendly check-in...
-
Guest Services Representative
4 weeks ago
London, Canada Idlewyld inn and Spa Full timeJoin our Front Desk team. This position is a key part of the overall success of our Inn. **Responsibilities and Duties** Be reliable, polite, a problem solver, and able to handle stress and multi-tasking. Greet guests in a friendly manner and follow check-in procedures Answer guest inquiries about the Inn, spa and dining services in a timely manner Take...
-
Front Desk Agent
5 days ago
London, Canada Allure Hotel & Suite Full timeUnder the supervision of the Guest Service and Sales Manager, Guest Service Agents/Night Auditors will promptly answer reception switchboard and phones, acknowledge all guests, handle reservations, arrivals, sales transactions departures, reports, and provide excellent communications and impressive guest service. **_RESPONSIBILITIES_** - Provide noticeably...
-
Front Desk Agent and Night Auditor
5 days ago
London, Canada Allure Hotel & Suite Full timeUnder the supervision of the Guest Service and Sales Manager, Guest Service Agents/Night Auditors will promptly answer reception switchboard and phones, acknowledge all guests, handle reservations, arrivals, sales transactions departures, reports, and provide excellent communications and impressive guest service. **_RESPONSIBILITIES_** - Provide noticeably...
-
Front Desk Agent
4 weeks ago
London, Canada Days Inn - London Full timeFront Desk Agent (Part-Time $15.00hr) - 1 Position Available Days Inn by Wyndham London Position duties: - Check guests in and out daily - Answer guest questions and requests with a friendly and courteous attitude - Be familiar with the city of London and provide directions to local attractions and places - Answer phone calls and take reservations -...
-
London, Canada Massage Addict Wellington Full timeWe are looking for Guest Service Administrators with exceptional interpersonal, communication and administrative skills, along with a great personality, a can-do attitude and the desire/passion to contribute to company growth. If you have exceptional interpersonal, communication and administrative skills, along with a great personality and a can-do attitude...
-
Guest Attendant
4 weeks ago
London, Canada Chartwell Retirement Residences Full timeChartwell Royalcliffe Retirement Residence 609 Wharncliffe Road South, London, Ontario N6J 0A4 - Part-Time - Ref: 11150-11-137878 - April 19, 2023 **At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make...
-
Night Auditor
5 days ago
London, Canada Holiday Inn Hotel & Suites London Full time**POSITION: NIGHT AUDITOR** **REPORTING TO: GUEST SERVICES MANAGER** **RESPONSIBILITIES**: To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of Service and Hospitality and to close out nightly the transactional requirements of the hotel. **JOB REQUIREMENTS**: - The Night...
-
Front Desk Agent
4 weeks ago
London, Canada Diamond Canada Group Full timeYou will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...
-
Night Auditor 11pm
4 weeks ago
London, Canada London Travel Inn Full timeLOOKING FOR OVER NIGHT SHIFT ONLY 11PM-8AM and looking for full time workers not temporary - Maintain an inventory of vacancies, reservations, and room assignments - Perform Check-in and Check-out procedures - Register guests onto the computer, verify reservation, address, and credit information, and assign rooms, making every effort to accommodate special...