Guest Service Agent

3 weeks ago


London, Canada Delta St John Full time

Our Guest Services team works to provide a positive guest experience from reservation to check-out. As a Guest Service Agent, your contribution helps ensure guests have an enjoyable and comfortable stay.

What will I be doing?

As a Guest Service Agent, you would be responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Specifically, you would be responsible for performing the following tasks to the highest standards:

- Ensure a guest focused and accurate reservation, welcome, check-in and checkout process using property computer systems and following standard operating procedures.
- Answer guest inquiries about hotel services, facilities, hours of operation, and the local area in a timely manner.
- Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and post charges to guest rooms and house accounts using the computer.
- Respond to special guest requests in a timely, friendly and efficient manner.
- Handle guests concerns with tact, and seek assistance as needed.

NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.


  • Guest Service Agent

    3 weeks ago


    London, Canada Delta Hotels by Marriott London Armouries Full time

    Job description **_Come join our dynamic hospitality team at the Delta Hotels by Marriott London Armouries! We are currently recruiting for a Full Time Guest Service Agent. Must be available days, evenings, weekends and holidays._** **_Overview of Position_**: - **Guest Service Agent**:_ Performs all duties to maximize guest satisfaction and a quality...

  • Guest Service Agent

    3 weeks ago


    London, Canada Four Points by Sheraton Hotel & Suites London ON Full time

    The **Four Points by Sheraton Hotel & Suites** **London**, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, onsite Starbucks® Coffee and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team. **Responsibilities** - Greets all guests that come into contact with Guest Relations ensuring...

  • Guest Service Agent

    7 days ago


    London, Canada Four Points by Sheraton Hotel & Suites London ON Full time

    The **Four Points by Sheraton Hotel & Suites** **London**, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, onsite Starbucks® Coffee and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team. **Responsibilities** - Greets all guests that come into contact with Guest Relations ensuring...

  • Guest Service Agent

    3 weeks ago


    London, Canada Four Points by Sheraton Hotel & Suites London ON Full time

    The **Four Points by Sheraton Hotel & Suites** **London**, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, Vics on Wellington Restaurant and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team. **Responsibilities** - Greets all guests that come into contact with Guest Relations ensuring...

  • Guest Service Agent

    2 weeks ago


    London, Canada Four Points by Sheraton Hotel & Suites London ON Full time

    The **Four Points by Sheraton Hotel & Suites** **London**, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, onsite Starbucks® Coffee and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team. **Responsibilities** - Greets all guests that come into contact with Guest Relations ensuring...

  • Guest Services Agent

    2 weeks ago


    London, Canada Wyndham Hotels & Resorts Full time

    Dolce is now seeking a Guest Services Agent to join our team at Dolce Ivey Spencer Canada in London, Ontario. **Job Summary**: The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. **Education &...

  • Guest Service Agent

    4 weeks ago


    London, Canada Holiday Inn & Suites London Full time

    An exciting opportunity to join the front office team at one of the busiest and best-loved hotels in London! Reporting to the Guest Services Manager, the Holiday Inn & Suites, London is recruiting for an organized, professional and outgoing individual to join us as a Front Desk Agent. Hotel Front Desk experience preferred. Some customer service experience...

  • Front Desk Agent

    7 days ago


    London, Canada Staybridge Suites London Full time

    Job description The Front Desk Agent will assist each of our guests in a friendly, efficient, professional manner in all Guest Services related functions. To maintain a high standard of service and hospitality at all times. **Responsibilities**: - Process guest check-ins and check-outs in a friendly and timely manner while following company standards. -...

  • Front Desk Agent

    7 days ago


    London, Canada Staybridge Suites London Full time

    Job description The Front Desk Agent will assist each of our guests in a friendly, efficient, professional manner in all Guest Services related functions. To maintain a high standard of service and hospitality at all times. **Responsibilities**: - Process guest check-ins and check-outs in a friendly and timely manner while following company standards. -...


  • London, Canada NOA Hosptiality Full time

    '''Job Overview: We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional service and ensuring guest satisfaction. If you have a passion for hospitality and enjoy interacting with people from diverse...

  • Guest Service Agent

    1 week ago


    London, Canada Best Western Plus Lamplighter Inn Full time

    Greeting guests upon arrival Register arriving guests and assign rooms Make Room Reservations Taking payments and checking out departing guests Review arriving reservations to ensure special request are met Ensuring payment has been guaranteed for reservations prior to registration Other Duties as assigned by management **Salary**: From $16.00 per...

  • Guest Services Agent

    2 weeks ago


    London, Canada Best Western Plus Lamplighter Inn Full time

    Maintains an inventory of vacancies, reservations and room assignments. - Possesses a working nowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. - Knows room locations, types of rooms available, and room rates. - Registers arriving guests and assigns rooms. - Coordinates...

  • Guest Service Agent

    3 weeks ago


    London, Canada Hotel Metro Full time

    Hotel Metro is currently seeking a Part-Time Guest Services Representative for our upscale Boutique Hotel in Downtown London. Applicants must be professional, personable and must have a keen eye for details. Our team is expected to work in a fast paced environment, carry on conversation with guests from all over the world and work well with computers,...

  • Guest Service Agent

    1 week ago


    London, Canada Hotel Metro Full time

    Hotel Metro is currently seeking a Part-Time Guest Services Representative for our upscale Boutique Hotel in Downtown London. Applicants must be professional, personable and must have a keen eye for details. Our team is expected to work in a fast paced environment, carry on conversation with guests from all over the world and work well with computers,...

  • Guest Service Agent

    1 week ago


    London, Canada London Extended Stay Full time

    London Extended Stay is currently seeking a Part-Time Guest Services Representative for our Boutique Hotel in Downtown London. Applicants must be professional, personable and must have a keen eye for details. Our team is expected to work in a fast-paced environment, carry on conversation with guests from all over the world, work well with computers,...

  • Guest Service Agent

    3 weeks ago


    London, Canada London Extended Stay Full time

    London Extended Stay is currently seeking a Full-Time Guest Services Representative for our Extended Stay Boutique Hotel in Downtown London. Applicants must be professional, personable and must have a keen eye for details. Our team is expected to work in a fast-paced environment, carry on conversation with guests from all over the world, work well with...

  • Guest Service Agent

    1 week ago


    London, Canada East Mount Hospitality Full time

    We are looking for Guest Service Representatives. Previous Hotel experience is preferred but not required. Needs to be available on weekends as well mornings and evenings. **Job Types**: Full-time, Permanent **Salary**: $16.00-$18.00 per hour **Benefits**: - Dental care - Extended health care - Vision care Schedule: - 8 hour shift Work Location: In...


  • London, Canada Motel 6 London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...


  • London, Canada Stone Ridge Inn Full time

    Who we are: Best Western Plus Stoneridge Inn & Conference Centre is an established, family-operated, full-service hotel and conference centre. We have been proudly serving guests, corporate and private clients for over 25 years. Our diverse team of hospitality professionals are dedicated, show attention to detail and have a passion for helping create...


  • London, Canada BEST WESTERN PLUS Stoneridge Inn & Conference Centre Full time

    Who we are: Best Western Plus Stoneridge Inn & Conference Centre is an established, family-operated, full-service hotel and conference centre. We have been proudly serving guests, corporate and private clients for over 25 years. Our diverse team of hospitality professionals are dedicated, show attention to detail and have a passion for helping create...