Support Desk Analyst
4 days ago
**Putting Customers First**
Our clients are at the heart of our business and we will meet or exceed their expectations at every opportunity
**Living Above the Line**
We know when to take ownership, accountability and responsibility and will do so, regardless of the outcome
**Embracing Diversity**
We are proud to have Gems with diverse backgrounds and will always promote inclusivity
**Delivering Courageous Innovation**
We will be curious and inquisitive in the pursuit of enhancing our products, services and relationships
**Enabling Growth**
We will help our Gems grow professionally and ensure they are happy at work by fostering a respectful, empowering and fun environment
**Giving Thanks**
We will live in gratitude for our opportunities and be authentic and vulnerable with our Gems and clients
**Key Responsibilities**
- Communicate electronically and verbally with clients experiencing technical difficulties to determine and document user issues
- Produce system documentation and diagrams;
- Create end user documentation;
- Providing objective feedback to software development teams.
**Qualifications and Education Requirements**
- Ability to work well in a team environment
- Excellent communication and interpersonal skills with an aptitude for communicating complex technical issues to both peers and non-technical staff verbally and in writing
- Exceptional customer focus - understanding the needs of the internal and/or external customer and keeping them in mind when taking actions or making decisions
- Proficient knowledge of SQL Server, T-SQL queries and stored procedures
- Analytical thinking - acquiring understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts
- Strong time and task management skills
- Experience in the Travel and Accommodation industry considered an asset
- Bilingual considered an asset (Mandarin, French, Spanish)
- Completion of college/CEGEP/vocational or technical training
**Environmental & Physical Demands**
- Required to act under pressure and make decisions that ensure Gemstone Logistics’ day to day business systems run correctly;
- A high level of concentration required, often under pressure from users;
- The ability to adjust to the changing demands of Gemstone Logistics at short notice and associated time management and prioritizing skills required to make this possible;
- Must be able and willing to work various shifts/hours to assist with rotational on-call support schedule
- Constant forward flexed spine while standing or sitting at work station;
- Constant mental and visual attention;
**Job Types**: Full-time, Permanent
**Salary**: $45,000.00-$50,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Wellness program
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Overtime pay
COVID-19 considerations:
We are currently doing a hybrid model, 3 days in the office and 2 days at home. All surfaces are cleaned and sanitized regularly.
**Experience**:
- SQL: 1 year (preferred)
- Customer service: 2 years (preferred)
- IT support: 1 year (preferred)
-
Business Analyst
7 months ago
Sherwood Park, Canada CB Canada Full timeBusiness AnalystOn behalf of our client, Procom is seeking a Business Analyst for a 13 month contract position, working remotely.Business Analyst DescriptionOur client has identified the need for a Business Analyst (BA) to augment our Enterprise Service Management (ESM) team as we replace our existing Case Management and Customer Service platform. This BA...
-
IT Support Analyst
7 months ago
Sherwood Park, Canada Strathcona County Full time**This posting is for 1 temporary full-time position up to 12 months** The Support Analyst (Tier 1) within the Customer Support Centre (CSC), is the primary contact point and problem solver for end-users that require support or services from the Information Technology Services department. This position is responsible for providing excellent customer...
-
Order Desk Customer Support Supervisor
6 months ago
Sherwood Park, Canada Metal Roofing & Siding Experts Full time_**Order Desk Customer Support Supervisor Job Description**_ - We are one of Western Canada’s most aggressive and vertically integrated group of Companies, currently recruiting for a Customer Support Supervisor opportunity at our Sherwood Park Head Office. _ - Our group is compromised of steel roofing & siding manufacturing and engineered steel building...
-
Order Desk Customer Support Supervisor
7 months ago
Sherwood Park, Canada Metal Roofing & Siding Experts Full time_**Order Desk Customer Support Supervisor Job Description**_ - We are one of Western Canada’s most aggressive and vertically integrated group of Companies, currently recruiting for a Customer Support Supervisor opportunity at our Sherwood Park Head Office. _ - Our group is compromised of steel roofing & siding manufacturing and engineered steel building...
-
Help Desk Technical Agent
7 months ago
Sherwood Park, Canada Global Studios Inc Full timeWork Term: Permanent - Work Language: English - Hours: 35 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: Experience an asset - or equivalent experience **Work setting**: - Willing to relocate - Help desk - Consulting firm **Tasks**: - Communicate...
-
User Support Technician
7 months ago
Sherwood Park, Canada Mobile Squad Full timeWork Term: Permanent - Work Language: English - Hours: 35 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 7 months to less than 1 year **Work setting**: - Computer hardware or software retailer/wholesaler - Help desk - Telecommunications industry **Tasks**: -...
-
User Support Technician
7 months ago
Sherwood Park, Canada Mobile Squad Full timeWork Term: Permanent - Work Language: English - Hours: 35 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 7 months to less than 1 year **Work setting**: - Computer hardware or software retailer/wholesaler - Help desk - Telecommunications industry **Tasks**: -...
-
Front Desk Administrator
7 months ago
Sherwood Park, Canada Caron Transportation Systems Full time**Caron Transportation Systems is recruiting a Front Desk Administrator!** We are recognized by our customers and employees as the leaders in safety and environmental responsibility while providing the highest level of service in the industry. Backed by being one of Canadas Best Managed Companies 3 years running and holding the Trucking HR Canada Top Fleet...
-
Front Desk Coordinator
4 weeks ago
Sherwood Park, Canada Sherwood Park Toyota Full timeThe responsibilities include but may not be limited to the following: - Answering and directing calls - Greeting visitors - Dealing with incoming and outgoing couriers and deliveries - Keep work area neat and tidy and ensure sanitizing methods are followed - Administrative support - Scheduling and training part-time receptionists - Enforcing policies and...
-
Front Desk Administrator
6 months ago
Sherwood Park, Canada Caron Transportation Systems Full time**Caron Transportation Systems is recruiting a Front Desk Administrator!** We are recognized by our customers and employees as the leaders in safety and environmental responsibility while providing the highest level of service in the industry. Backed by being one of Canadas Best Managed Companies 3 years running and holding the Trucking HR Canada Top Fleet...
-
Order Desk Supervisor
7 months ago
Sherwood Park, Canada Metal Roofing & Siding Experts Full time_**Order Desk Supervisor Job Description**_ - We are one of Western Canada’s most aggressive and vertically integrated group of Companies, currently recruiting for a Customer Support Supervisor opportunity at our Sherwood Park Head Office. _ - Our group is compromised of steel roofing & siding manufacturing and engineered steel building manufacturing. We...
-
Office Admin
4 months ago
Sherwood Park, Canada Arctic Chiller Full time**Wage**:Competitive hourly rate _(Benefit package after 3 months)_ Arctic Chiller is currently seeking a friendly, professional, and organized receptionist - order desk representative. In this role you will often be the first point of contact for our company and offer ongoing customer service to existing clientele. To be successful in this role, you...
-
IT Infrastructure Analyst
6 months ago
Sherwood Park, Canada Alt-Tech Full time**Join the Alt-Tech Family as an IT Infrastructure Analyst** Alt-Tech Inc, a Sherwood Park based Cyber Security and Managed Service Provider (MSP) Company, is currently recruiting a full-time and permanent IT Infrastructure Analyst to join our team. With over 15 years of experience in computer systems, networks, and cyber security, we provide a wide range...
-
IT Support Specialist
3 weeks ago
Sherwood Park, Alberta, Canada Heritage Investment Corp. Full timeAbout Heritage Investment Corp.Heritage Investment Corp. is a dynamic organization that requires skilled professionals to provide top-notch support services to our clients and internal teams.Job DescriptionWe are seeking a highly motivated Technical Help Desk Professional to join our team. In this role, you will be responsible for delivering exceptional...
-
Administrative Support Specialist
4 weeks ago
Sherwood Park, Alberta, Canada beBee Professionals Full time $35,000 - $45,000As a detail-oriented and organized Administrative Support Specialist, you will play a crucial role in the smooth operation of our office. You will be responsible for managing daily office activities, supporting staff, and ensuring that administrative tasks are completed efficiently.Key Responsibilities:Front Desk Operations: Manage incoming calls, emails,...
-
Deskside Support Technician
4 weeks ago
Sherwood Park, Canada Heritage Investment Corp. Full timeThe Deskside Support Tech will be responsible for the following duties: 1. Communicate electronically and in person with computer users experiencing difficulties and document problems experienced. 2. Consult user guides, technical manuals, and other documents to research and implement solutions. 3. Provide advice and training to users in response to...
-
User Support Technician
7 months ago
Sherwood Park, Canada The Liberty Group Holding Inc. Full timeEducation: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...
-
Systems Analyst
7 months ago
Sherwood Park, Canada Go Auto Full time**Job Description**: **Systems Analyst (Data & Automation Focus)** **Summary**: We're seeking a motivated Systems Analyst with a passion for data and automation to join our technology team. In this role, you'll leverage your analytical and technical skills to optimize our systems and processes, drive efficiency through automation, and unlock valuable...
-
Geospatial Analyst
6 months ago
Sherwood Park, Canada Strathcona County Full time**This posting is for 1 temporary full-time position up to 10 months The Geospatial Analyst will provide GIS technical expertise and support while being responsible for contributing to the management and maintenance of Strathcona County’s Enterprise Geographic Information System. In addition, the Geospatial Analyst will provide input to the County’s...
-
Deskside support technician
4 weeks ago
Sherwood Park, Canada Heritage Investment Corp. Full timeThe Deskside Support Tech will be responsible for the following duties: 1. Communicate electronically and in person with computer users experiencing difficulties and document problems experienced. 2. Consult user guides, technical manuals, and other documents to research and implement solutions. 3. Provide advice and training to users in response to...