Service Appointment Coordinator

2 weeks ago

Richmond, Canada Cam Clark Ford Richmond Full time

_**An excellent opportunity with a quickly growing, dynamic business **_

The Cam Clark Auto Group is seeking a Service Appointment Coordinator for our Cam Clark Ford, Richmond location.

With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well

**You will be accountable for**:

- Answer phone calls and schedule customer appointments.
- Discuss details of requested service with customers (i.e. What is involved, length of time required).
- Telephone customers to remind them of upcoming appointments.
- Communicate customer feedback to service advisor or service manager.
- Control incoming customer traffic by assigning customers to service advisors.
- Inform customers of expected wait times.
- Inform service advisors of upcoming appointments and schedules.
- Make changes to customer information in the database as required.
- Schedule first service appointment for newly sold vehicles.
- Coordinate shuttle services for customers as required.
- Explains benefits of fixed appointment.
- Check system for outstanding recalls, in service dates and extended warranty and vehicle.
- Contact special order parts customers and confirm appointments, or if parts have not arrived re
- book appointment.
- Other Duties as assigned.

**To be succesful, you must have**:

- Confident and professional phone manner
- Strong computer and Internet skills
- Detail-oriented and excellent organizational and multi-tasking skills
- Strong record of positive customer satisfaction results
- Excellent problem-solving and conflict resolution skills in order to resolve customer issues.
- Proven ability to work cohesively with employees and managers as part of a team.
- Able to speak Cantonese and Mandarin will be an asset.

You can look forward to a rewarding pay structure along with **paid vacation time and extended health benefits**. This full-time position is Monday to Friday, hours may vary.

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you able to provide a clean Driver's Abstract?

Licence/Certification:

- Driver's License (preferred)

Work Location: One location

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