Service Coordinator

3 weeks ago


Richmond, Canada Smart-Tek Communications Inc Full time

**Overview**

The Service Coordinator will be a full-time member of the Service Department, working with customers, service technicians, and product suppliers to organize service calls and projects, under direction from the Customer Care Manager.

**Day To Day Duties (including, but not limited to)**
- Responding to emergency service requests, immediately finding a technician to address the request (via Whatsapp group or otherwise), and updating the customer as necessary to have the emergency situation resolved in a timely manner.
- Scheduling work with customers wherever necessary, and arranging with the appropriate technician.
- Providing customers with quotations for replacing defective parts, and if approved, ordering materials from suppliers and arranging for installation.
- Monitoring the Service and Project boards in ConnectWise Manage, and following up as necessary with service technicians and customers to provide the best service possible.
- Maintaining the various Service Department sheets in Google Sheets, ordering project materials, and updating technicians and customers regarding the scheduling of project installations.

**Qualifications & Experience**

Must have:

- Basic computer proficiency including Microsoft Office suite and Google Sheets.
- Impeccable organization and attention to detail.
- High proficiency in both spoken and written English.
- Exceptional customer service skills.
- COVID-19 BC Vaccine Card.

Strong consideration will be given to those with:

- Experience working with CCTV, access control, security alarm, enterphone and structured cabling equipment.

**Job Types**: Permanent, Full-time

**Salary**: $55,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: In person


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