Franchise Account Manager, Merchant Solutions

3 months ago

Toronto, Canada TD Bank Full time

**Work Location**:
Canada

**Hours**:
37.5

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
**TD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships. TDMS provides reliable, flexible, and easy to use e-commerce and Point of Sale (POS) card payment solutions to small business, commercial, and corporate clients. TDMS is the only Canadian fully bank-owned and operated merchant acquirer, managing all debit and credit card transactions for our merchants from authorization through to clearing and settlement. This end-to-end capability is a competitive advantage for TD, uniquely enabling the bank to meet more of the financial needs of our Business Banking clients.**

**As a member of the TD Merchant Solutions Franchise Team, the Account Manager will be accountable for management and growth of the Franchise portfolio within TD Merchant Solutions. The Account Manager will build relationships with key customers within the portfolio, from day-to-day contacts through to C level executives, with a focus on retention strategies, revenue growth and acquisition.**

**Job Requirements**:
**Reporting to the National Franchise Manager, this position will work closely with the team and all areas of Merchant Solutions to manage a portfolio of Franchise accounts. Key accountabilities for this role include but are not limited to the following**:

- **Manage and build relationships with multiple day-to-day contacts and key customers within the portfolio**:

- **Work with TD Business Banking partners for new sales referral opportunities for TD Merchant Solutions (ONE TD)**:

- **Support new sales opportunities with existing merchant accounts**:

- **Retain profitable merchant relationships to meet business goals**:

- **Work quickly to address and resolve merchant issues**:

- **Demonstrate TD's commitment to being a client centric institution where Merchant Experience is a priority**:

- **Excellent analytical and organizational skills with the capacity to work in a fast-paced environment, managing multiple deadlines and priorities**:

- **Show a deep understanding of customer needs; provide advice and present relevant opportunities and payment solutions**:

- **Skillful communication (written and verbal), negotiation, and ability to build and leverage internal partner relationships to drive results**:

- **Become an expert in Payments and the competitive landscape to act as an advisor to clients ensuring they are kept abreast of what is happening in the industry**:

- **Previous experience working in Merchant Solutions would be beneficial**

**Additional Information**:
**4 + years of Client facing experience is required, in a Sales or Customer Service capacity**

**Some flexibility to work extended hours as needed to support customers, and some travel may be required**

**Bilingual would be an asset**

**Knowledge of merchant solutions would be an asset**

**Location**:
**All provinces in Canada (Remote). Occasional Toronto meetings.**

**Who We Are**:
**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.**

**TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.**

**Our Total Rewards Package**
**Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. **Learn more**

**Additional Information**:
**We’re delighted that you’re considering building a career with TD. Through regular development co

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