Technology Analyst and Support

3 days ago

Winnipeg, Canada Trevello Travel Group Inc. Full time

**About TREVELLO**

Recognized as Canada’s largest host travel agency, TREVELLO empowers individuals and teams to become their own travel agent and enables existing travel agencies to operate with a lower cost structure than going at it alone. Anyone can become a travel agent, set their own hours, work remotely, enjoy discounts on travel and create unforgettable experiences for their clients. Existing travel agencies can shed the administration labor and licensing costs as well as take advantage of the bulk buying power of our network. We currently have over 1000 independent travel agencies and agents across Canada.

**Position Description**

Resumes and communication must be submitted in English.

**Responsibilities**

You will be responsible for some processing routines, building and scaling a specific product vertical of our software and supporting our internal staff. This includes:

- Accounting data processing, monthly reporting, and quality checks
- New agent setup processing:

- Creation of users across various systems
- Windows and Office365 Administration
- Windows Workstation and server programming and troubleshooting
- End user and staff administrator helpdesk support of our technologies including but not limited to:

- Hardware support troubleshooting and support
- TREVELLO propriety and other travel software troubleshooting and support
- WordPress Administration
- Mid-Level website support for staff - content creation and publishing.
- Requirement’s identification and testing
- Training documentation and educating staff and travel agents

In this role you will be trained in basic accounting processing and understanding as a base to support our accounting focused payment technologies. You must be detail orientated, patient with data entry and carry a numeric competency.

**In The First Week, Expect To**
- Onboard and integrate into TREVELLO; meet your colleagues.
- Learn about TREVELLO’s history, culture, and vision, with a focus on the state of our industry, the future of travel technology, and the core processes associated to your role related to technology support and data processing.

**In The First Month, Expect To**
- Shadow critical teams throughout the organization to learn TREVELLO core operations and capabilities.
- Begin developing experience with your processes and routines of the organization. Continued routine and
- On demand technology hardware and software support of agents and staff as needed

**In The First Three Months, Expect To**
- Be a well-integrated member of the organization with positive relationships to Accounting, Call Centre Support, and Marketing Operations.
- Be in communication with travel agents and head office staff on a regular basis to hear from them and support firsthand.
- Become introduced into our pioneering technology and begin to contribute to process change and improvement.
- Continued routine and on demand technology hardware and software support of agents and staff as needed.

**In The First Six Months, Expect To**
- Be the IT lead or internal technology product owner for your identified verticals within our operations.
- Continued routine and on demand technology hardware and software support of agents and staff as needed.
- See an impact from your involvement in early initiatives.

**In The First Year, Expect To**
- Look back and forward at your co-collaboration with our internal teams and development to see an increase in a material growth and efficiency of TREVELLO operations.
- Continued routine and on demand technology hardware and software support of agents and staff as needed.
- Plot a roadmap for technology growth within your responsibility.

**Requirements**:

- Two Years of technology support and development experience in a related field
- Efficient in Microsoft Applications
- Database Administration or analytics experience considered plus. E.g., Creating and modifying SQL, large dataset reports etc.
- Strong problem solving and root cause identification skills.
- Exceptional communication skills, both written and verbal
- Committed to creating a high level of customer service experience for all employees.
- Patience. Our organization has a people first culture. This position will be working with people to help them adapt, learn, and use technology. A core element of assisting users less technical than yourself, you will require patience to help others learn.
- Ability to take your work, but not yourself, too seriously.

**Practical**
- Salary discussed at interview stage.
- Full-time position
- Semi-flexible work hours
- Language: English
- 50:50 Employer/Employee Health Plan

**Job Types**: Full-time, Permanent

**Salary**: From $55,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in Winnipeg, MB

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