IT Service Desk Technician
4 weeks ago
This is a permanent full-time contractor position with varying shifts from **8AM to 8PM and some weekends.**
- The remoting tools that is being used are **Goto Assist, MS Teams or TeamViewer.**
- Part of the service desk techs duties are to assist and troubleshoot users who RDP, VM or Terminal Serve to do active work. Service Desk Technician will be creating tickets for each call that comes into the service desk, which act as a receipt of service.
- Ticketing systems that are being used are **Service Manager, Service Now and Connect Wise Manage**
- Service Desk Technician will need to possess excellent customer service skills, since communication, good listening and good writing skills take place when handling a call. Service Desk Technician will need to be creating user accounts within active directory and in Office 365.
- The Service Desk Technician is required to assist with network related issue and network connectivity, such as troubleshooting internet connections and joining system to the domain.
- Service Desk Tech will be installing and troubleshooting **network and local printer** issue.
- Service Desk Technician will need to be reliable and be able to start on time and ready to take call on their schedule shift.
**Certifications: (is a plus but not required)**
- A+ Certificate
- Network +
- Apple Certification (is a plus)
**Job Types**: Full-time, Permanent
Pay: $34,519.75-$39,000.00 per year
Schedule:
- 8 hour shift
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