Help Desk Technician
2 weeks ago
**Help Desk Technician**
Russell Industries Corp is looking for a Help Desk full time employment position working 40 hours a week with some after-hours support when needed to work out of our Brantford, ON office and some days from home.
**Your regular activities will include**:
- Identifying, diagnosing, and resolving Tier One and Tier Two incidents via phone, remote assistance in a contact center environment, some after support
- Creating a positive end user support experience and building strong relationships through deep problem understanding, ensuring timely resolution on escalation, communicating promptly on progress, and handling end user requests with a consummately professional attitude;
- Performing multiple, technical tasks with a need to routinely upgrade skills to meet changing job conditions;
- Using helpdesk management tools like SplashTop, AnyDesk and RDS and Freshdesk to log/monitor/close end user problems and requests.
**To qualify for this role, you must have the following**:
- High-level oral and written communication skills in English;
- 1 years of experience in any one, or a blend of the following areas:
- Help Desk
- PC Repair and Troubleshooting Windows 7/10 Pro
- Printer setups via DHCP/Static
At least 1 year of experience in the following areas:
- Microsoft Windows Server 2008 and 2012/2016 R2, including restarting server-side services, AD DS, and Print and Document Services, Group Policies, Server updates/patching
- Resolving remote access issues, including VPN
- Troubleshooting and restoring connectivity to the internet, network devices, and servers
- Current versions of Microsoft Windows and Microsoft Office (Office 365)
- At least one of the following certifications: A+, MCP, MCSA, MCSE, CCNA or equivalent experience with Microsoft Windows environments; and
- Ability to type a minimum of 35 wpm.
- Backup Strategies via Acronis and Veeam
**Experience in any of the following areas would be an asset**:
- IT ticketing systems and remote management tools Freshdesk
- Monitoring network and server event alerts
- Office 365 Admin Center
- iOS, Android
- Cloud infrastructure
- WebSphere Datacenter Esxi
- Microsoft Teams
- PC/Network Security, TCP/IP and wireless communications
- HP Aruba, Aruba Central, Microsoft HyperV, VMWare Workstation, VMWare ESXI 6.5
**Job Type**: Permanent
**Salary**: $36,388.00-$45,000.00 per year
**Benefits**:
- Dental care
Schedule:
- 8 hour shift
COVID-19 considerations:
Required to wear a mask while walking around facilities, but not at desk.
Work Location: One location
Expected start date: 2021-10-04
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