Field Service Technician 2

7 months ago

Brantford, Canada Burroughs, Inc. Full time

**Description**

**Description**

Job Summary:

- The Field Service Technician installs, maintains and services company and/or multi-vendor equipment at customer locations in response to assigned service calls within established service level agreement timeframes.
- Demonstrates intermediate customer service communications skills to maintain positive customer relations (internal and external).

**Essential Functions/Key Responsibilities**
- Installs, maintains and services assigned equipment at customer locations.
- Performs diagnostics and testing of ATMs to ensure performance SLAs and Service quality meets/exceeds established specifications.
- Proactively enlists the assistance of more experienced technicians, lead technicians, and/or technical support when required to resolve complex problems.
- Utilizes the Burroughs Process (PAIR-CPR) to deliver high-quality service.
- Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
- Takes responsibility for potential or desired follow-up services or problem escalation.
- Maintains parts inventory with high degree of accuracy.
- Maintain service keys in secure manner.
- Provides encouragement and assistance to less experienced technicians when required to resolve certain complex problems as well as improve the skills of the less experienced technician.

**Knowledge, Skills And Abilities**
- Technical
- Understands and executes written and oral instructions.
- Possesses Intermediate PC skills - Capable of copying/saving files, configuring network settings, loading software
- Ability to operate a multi-meter to measure voltage, amperage, and resistance.
- Ability to successfully complete training on electro-mechanical equipment serviced in geographical territory.
- Must have valid provincial driver's license and maintain "approved" driver status and/or a clean driving abstract to Burrough's satisfaction; have and maintain a reliable vehicle with appropriate insurance, if driving own vehicle; or maintain company vehicle according to established schedule and policiesMust have valid driver's license and maintain "approved" driver status; have and maintain a reliable vehicle with appropriate insurance, if driving own vehicle; or maintain company vehicle according to established schedule and policies
- Capable of providing clear description of issues to tech support for research and resolution options.
- Ability to operate basic hand and power tools.
- Behavioral
- Builds Trust
- Problem Solving
- Communications
- Customer Service
- Team Orientation/Collaboration
- Quality Orientation/Attention to Detail

**Education And Experience**
- 2+ years of experience servicing electro-mechanical equipment.
- Must hold a valid US provincial driver's license with clean Motor Vehicle Report (MVR)Driver's Abstract.
- High school diploma or GED
- Some technical school training preferred, but not required.
- Demonstrates an intermediate mechanical, technical, electronic skill set.
- Holds certifications/passed training and has demonstrated proficiency servicing certain vendor equipment serviced in geographical area.

**Physical Requirements And Working Conditions**
- The Service Technician operates in field service environment covering customer/client locations in designated districts.
- Client locations can include both indoor/outdoor environments where technicians can be exposed to varying weather conditions
- Travels by car, van or public transportation [GK2]to various assigned customer locations.
- Must be able to work a flexible work schedule. Hours may include mornings, evenings and weekends as required to meet the needs of our customers.
- Overtime may be required on occasion.
- Ability to operate and climb on a step ladder

  • Field Service Technician

    4 months ago

    Brantford, Canada Flow Control Group Full time

    **Company**: IPG ReapAir Compressor Services is an Inter-Power Group division located in Burlington, Ontario. Specialized in Industrial Compressors and its components as well as service and maintenance, we provide compressed air solutions and peace of mind to our customers. For many of our customers, our field technicians are the face of ReapAir Compressor...

  • Field Service Technician

    2 months ago

    Brantford, Canada ReapAir Compressor Services Ltd Full time

    **ReapAir Compressor Services** is an Inter-Power Group division located in Burlington, Ontario. Specialized in Industrial Compressors and its components as well as service and maintenance, we provide compressed air solutions and peace of mind to our customers. For many of our customers, our field technicians are the face of ReapAir Compressor Services. As...

  • Field Service Technician

    7 months ago

    Brantford, Canada ReapAir Compressor Services Ltd Full time

    **ReapAir Compressor Services** is an Inter-Power Group division located in Burlington, Ontario. Specialized in Industrial Compressors and its components as well as service and maintenance, we provide compressed air solutions and peace of mind to our customers. For many of our customers, our field technicians are the face of ReapAir Compressor Services. As...

  • Field Technician

    5 months ago

    Brantford, Canada Englobe Full time

    We offer A full range of benefits (group insurance with shared costs upon hiring, group RRSP); A telemedicine virtual healthcare service; An annual reimbursement of sports expenses; Opportunities for skills development; Flexible hours and ability to compress working hours; Internal policy to encourage teleworking. Choose the path of impact. Join...

  • Field Service Technician/laborer

    7 months ago

    Brantford, Canada Clean Harbors Full time

    Our **Brantford, ON** Branch is looking for a **Field Service Technician I!** The **Field Service Tech/Laborer **is associated with hazardous waste clean-up, site remediation, equipment decontamination and the handling of hazardous materials. **Why work with Clean Harbors?** - Health and Safety is our #1 priority, and we live it 3-6-5! - Competitive wages...

  • Field Service Technician

    6 months ago

    Brantford, Canada Volm Companies Canada Full time

    **Job Title**:Field Service Technician **Reports to**:Equipment Supervisor **Job Summary** Repairs and maintains electrical, mechanical, computer, and industrial controls of mechanical equipment that are located in production settings. *** **Supervisory Responsibilities** N/A **Essential Duties** - Proper installation of mechanical equipment - Train...

  • Service Technician

    7 months ago

    Brantford, Canada ReapAir Compressor Services Ltd Full time

    **ReapAir Compressor Services** is an Inter-Power Group division located in Burlington, Ontario. Specialized in Industrial Compressors and its components as well as service and maintenance, we provide compressed air solutions and peace of mind to our customers. For many of our customers, our field technicians are the face of ReapAir Compressor Services. As...

  • Field Service Foreman

    7 months ago

    Brantford, Canada Clean Harbors Full time

    **The Opportunity** **Why work for Clean Harbors?** - Health and Safety is our #1 priority, and we live it 3-6-5! - Competitive wages - $34/hour DOE. - Monday to Friday work week with odd weekend shifts. - Comprehensive health benefits coverage after 30 days of full-time employment. - Group RRSP with company matching component; - Generous paid time off,...

  • Preventative Maintenance Technician Level 2

    7 months ago

    Brantford, Canada Battlefield Div of Toromont Ind Ltd Full time

    This is a busy, team-oriented shop that places a strong emphasis on customer satisfaction. The service department is an important area of our business, ensuring that our equipment is ready and available as well as maintaining a flow of information on that equipment for both the rental staff and the sales staff. Our service technicians are critical to the...

  • Service Technician

    1 week ago

    Brantford, Canada DOMINION EQUIPMENT & CHEMICAL Full time

    **Dominion Equipment & Chemical**is a long-established Brantford, Ontario distributor of cleaning chemicals, equipment and supplies. Our parent company, Domclean Limited, is a provider of janitorial services to a wide variety of customers and buildings throughout southwestern Ontario. Our combined customers include schools, universities, hospitals,...

  • Service Technician

    6 months ago

    Brantford, Canada BGIS Full time

    Scotty's Refrigeration (a subsidiary of Airon, a B.G.I.S. company) is an equal opportunities employer operating in the construction, refrigeration and HVAC maintenance industries. With over 50 employees and 24 years of experience we provide an essential service to the largest Grocery chains and superstores in Ontario. **We are currently recruiting for the...

  • Customer Service Representative

    6 months ago

    Brantford, Canada Speedy Auto Service Full time

    **Speedy Auto Service and Novus Glass Brantford is looking for a Service Advisor.**: We are looking for** **a **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! **Speedy Auto Service & Novus Glass Brantford **is looking for a friendly and motivational individual. You will play a key role in...

  • Installation/Service Technician

    2 months ago

    Brantford, Ontario, Canada Damar Security Systems Full time

    Job Summary:We are seeking a highly skilled Service/Installation Technician to join our team at Damar Security Systems. As a key member of our field service team, you will be responsible for providing top-notch installation and service support for our intrusion, card access, video, and monitoring solutions.Key Responsibilities:* Provide exceptional...

  • Service Technician

    5 months ago

    Brantford, Canada Culligan of Ontario Full time

    Our CompanyCulligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.ResponsibilitiesInstallation and/or maintenance of all residential and light commercial water treatment...

  • Gas Service Technician

    6 months ago

    Brantford, Canada LC Bakery Equipment Services LTD Full time

    **PERKS**: - RRSP matching (after 1 year of employment) - Paid health & dental benefits (after 4 months of employment) - Weekly pay - Safety boot allowance - Safety eyewear allowance - Overtime pays after 42.5 hours per week (after probation) - Free parking - Opportunities for advancement As a member of the Service Team, a G1 - Service Technician is...

  • Maintenance Technician

    6 months ago

    Brantford, Canada MITSUI HIGH-TEC CANADA Full time

    **Maintenance Technician** Mitsui High-tec (Canada), Inc. is a Japanese automotive manufacturer of motor cores for eco-friendly vehicles in Brantford. We are expanding and require Maintenance Technicians to join our team! There is huge potential for future growth opportunities due to our state of the art technology in the ever growing eco-friendly vehicles...

  • Maintenance Technician

    6 months ago

    Brantford, Canada MITSUI HIGH-TEC CANADA Full time

    **Maintenance Technician** Mitsui High-tec (Canada), Inc. is a Japanese automotive manufacturer of motor cores for eco-friendly vehicles in Brantford. We are expanding and require Maintenance Technicians to join our team! There is huge potential for future growth opportunities due to our state of the art technology in the ever growing eco-friendly vehicles...

  • Design Technician

    3 months ago

    Brantford, Canada Solo Cable Solutions Inc. Full time

    We are seeking a highly skilled Design Technician to join our dynamic team. The Design Technician will play a crucial role in preparing precise designs and drawings, ensuring compliance with various standards, and supporting the successful completion of telecommunication construction projects. This role involves collaboration with various stakeholders,...

  • Experienced Automotive Service Technician

    1 week ago

    Brantford, Ontario, Canada Employment and Social Development Canada Full time

    About the RoleWe are seeking a skilled Automotive Service Technician to join our team. As an essential member of our team, you will be responsible for performing routine maintenance and repairs on vehicles.Key ResponsibilitiesInspect mechanical units to identify faults and malfunctionsAnalyze work orders to determine necessary repairsRoad test motor vehicles...

  • HVAC Technician

    1 week ago

    Brantford, Ontario, Canada Reliance Comfort Limited Partnership oa Reliance Home Comfort Full time

    We are seeking an experienced HVAC Technician to join our team at Reliance Home Comfort in Brantford, ON. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring the safe operation of all new installations.Key Responsibilities:Professionally service HVAC equipment, accessory items, in accordance...