Current jobs related to Support Desk Analyst - Edmonton - Fountain Tire

  • I.t. Help Desk Analyst

    2 weeks ago

    Edmonton, Canada Sureway Construction Group Full time

    Overview: **I.T. Help Desk Analyst** Are you looking for a great career? Do you want diversity and a fun challenging environment? **Sureway Construction Group of Companies** is currently recruiting for the position of **I.T. Help Desk Analyst**. **Location**: Edmonton, AB (9175 - 14 Street NW - no direct access to public transportation) **Schedule**:...

  • IT Support Analyst

    6 days ago

    Edmonton, Canada Go Auto Full time

    **Job Description**: **Go Auto - One of Canada’s largest Auto Dealership Group - is on the hunt for an Information Technology Support Analyst** Are you looking for a full-time career with flexible hours and the opportunity to work and grow alongside the top Information Technology pros in the west? Do you have a happy to help attitude and willing to go the...

  • Wave Desk Analyst

    3 weeks ago

    Edmonton, Canada Kuehne+Nagel Full time

    Looking for a new opportunity to showcase your skills? We have a great opportunity as a Wave Desk Analyst. ** Your Role **:The Wave Desk Analyst is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues. ** Your...

  • Help Desk Analyst

    4 weeks ago

    Edmonton, Canada TEEMA Full time

    TEEMA's client is currently seeking a Help Desk Analyst to join their team on a four month duration that starts immediately. Why this client? - Non-for-profit organization - Monday to Friday 8:30 AM to 4:30 PM (no overtime or weekends required), 45 minute lunch, and two 15 minute paid breaks - Ability to start ASAP - Benefits at a fee & vacation accrual...

  • Help Desk Analyst

    4 weeks ago

    Edmonton, Canada TEEMA Full time

    TEEMA's client is currently seeking a Help Desk Analyst to join their team on a four month duration that starts immediately. Why this client? Non-for-profit organization Monday to Friday 8:30 AM to 4:30 PM (no overtime or weekends required), 45 minute lunch, and two 15 minute paid breaksAbility to start ASAP Benefits at a fee & vacation accrual during...

  • Help Desk Analyst

    4 weeks ago

    Edmonton, Canada TEEMA Full time

    TEEMA's client is currently seeking a Help Desk Analyst to join their team on a four month duration that starts immediately. Why this client? Non-for-profit organization Monday to Friday 8:30 AM to 4:30 PM (no overtime or weekends required), 45 minute lunch, and two 15 minute paid breaksAbility to start ASAP Benefits at a fee & vacation accrual during...

  • Help Desk Analyst

    4 weeks ago

    Edmonton, Canada TEEMA Full time

    TEEMA's client is currently seeking a Help Desk Analyst to join their team on a four month duration that starts immediately.Why this client? Non-for-profit organization Monday to Friday 8:30 AM to 4:30 PM (no overtime or weekends required), 45 minute lunch, and two 15 minute paid breaks Ability to start ASAP Benefits at a fee & vacation accrual during...

  • Help Desk Analyst

    4 weeks ago

    Edmonton, Canada TEEMA Full time

    TEEMA's client is currently seeking a Help Desk Analyst to join their team on a four month duration that starts immediately.Why this client? Non-for-profit organization Monday to Friday 8:30 AM to 4:30 PM (no overtime or weekends required), 45 minute lunch, and two 15 minute paid breaks Ability to start ASAP Benefits at a fee & vacation accrual during...

  • Global Service Desk Analyst

    4 weeks ago

    Edmonton, Canada Long View Systems Full time

    **Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?** We are looking for a professional and eager **French Bilingual Global Service Desk Overnight Analyst** for our Integrated Global Services team located across the following locations **Calgary, Edmonton, Toronto, or...

  • Wave Desk Analyst YEAFW

    4 weeks ago

    Edmonton, Canada Kuehne + Nagel AS Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Edmonton site is looking for a new Wave Desk Analyst to join our Contract Logistics team.Your RoleThe Wave Desk Analyst is accountable for maintaining excellent service levels for our internal and external customers through...

  • Help Desk Analyst

    4 weeks ago

    Edmonton, Canada TEEMA Full time

    TEEMA's client is currently seeking a Help Desk Analyst to join their team on a four month duration that starts immediately. Why this client? Non-for-profit organization Monday to Friday 8:30 AM to 4:30 PM (no overtime or weekends required), 45 minute lunch, and two 15 minute paid breaksAbility to start ASAP Benefits at a fee & vacation accrual during...

  • Help Desk Analyst

    4 weeks ago

    Edmonton, Canada TEEMA Full time

    TEEMA's client is currently seeking a Help Desk Analyst to join their team on a four month duration that starts immediately. Why this client? Non-for-profit organization Monday to Friday 8:30 AM to 4:30 PM (no overtime or weekends required), 45 minute lunch, and two 15 minute paid breaksAbility to start ASAP Benefits at a fee & vacation accrual during...

  • Help Desk Analyst

    4 weeks ago

    Edmonton, Canada TEEMA Full time

    TEEMA's client is currently seeking a Help Desk Analyst to join their team on a four month duration that starts immediately. Why this client? Non-for-profit organization Monday to Friday 8:30 AM to 4:30 PM (no overtime or weekends required), 45 minute lunch, and two 15 minute paid breaksAbility to start ASAP Benefits at a fee & vacation accrual during...

  • Help Desk Analyst

    4 weeks ago

    Edmonton, Canada TEEMA Full time

    TEEMA's client is currently seeking a Help Desk Analyst to join their team on a four month duration that starts immediately. Why this client? Non-for-profit organization Monday to Friday 8:30 AM to 4:30 PM (no overtime or weekends required), 45 minute lunch, and two 15 minute paid breaks Ability to start ASAP Benefits at a fee & vacation accrual during...

  • Help Desk Analyst

    4 weeks ago

    edmonton, Canada TEEMA Full time

    TEEMA's client is currently seeking a Help Desk Analyst to join their team on a four month duration that starts immediately. Why this client? Non-for-profit organization Monday to Friday 8:30 AM to 4:30 PM (no overtime or weekends required), 45 minute lunch, and two 15 minute paid breaksAbility to start ASAP Benefits at a fee & vacation accrual during...

  • Service Desk Analyst

    4 weeks ago

    Edmonton, Canada Stantec Full time

    Service Desk Analyst (Temporary) - ( 240003HU ) **Description** Grow with the best. Join a smart, creative, and inspired team that accomplishes operational excellence. Bringing together individuals with diverse backgrounds, talents, and expertise, our 31,000 team members in over 450 locations worldwide are vital to making our Company stronger. **Your...

  • Global Service Desk Overnight Analyst

    3 weeks ago

    Edmonton, Canada Long View Systems Full time

    **Long View. A career that helps you get more out of life.** *** A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long...

  • Global Service Desk

    3 days ago

    Edmonton, Canada Long View Systems Full time

    **Long View. A career that helps you get more out of life.** A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we...

  • Support Desk Manager

    3 weeks ago

    Edmonton, Canada Computronix Full time

    About Computronix Our low turnover rate, challenging work, great client relationships, and team environment create a high morale environment with lots of opportunities to innovate, grow in your career and never get bored! As a member of the Computronix team, you will work in a highly dynamic, energetic, fast-changing, and fluid work environment. You will...

  • Help Desk Analyst

    4 weeks ago

    Edmonton, AB, Canada TEEMA Full time

    TEEMA's client is currently seeking a Help Desk Analyst to join their team on a four month duration that starts immediately. Why this client? Non-for-profit organization Monday to Friday 8:30 AM to 4:30 PM (no overtime or weekends required), 45 minute lunch, and two 15 minute paid breaks Ability to start ASAP Benefits at a fee & vacation accrual...

Support Desk Analyst

1 month ago

Edmonton, Canada Fountain Tire Full time

Overview:
**Fountain Tire’s **Information Technology team is looking for a permanent full-time
**Support Desk Analyst** to provide multi-channel support, share knowledge and best practices as well as restore service operations. As this is a Support Desk position it does not have to be located in Edmonton and could be anywhere in Canada however our Head Office is located in South Edmonton.

**What do we offer?**
- Competitive compensation - $55,000-$65,000/year
- Comprehensive health, dental and vision benefits for you and your family including RRSP matching
- Recognition and incentives for your contribution to the organization
- Educational Allowances that support individual growth and development
- Policies and programs that support a balanced lifestyle, including flex days and an easy commute to our office located close to the Calgary Trail and Southside Anthony Henday
- Discounts for you and your family on tires, parts and services at all Fountain Tire locations

**Why Fountain Tire?**
- We are a Platinum Member of Canada’s Best Managed Companies
- We are one of the 10 largest independent tire dealers in North America, and recipient of many Customer Service and Best Business Awards
- We continually strive to expand our operations in existing markets, as well as new markets and currently, we have over 160 stores from BC through Ontario

**Functional Responsibilities**:

- Log Incidents for every support contact and capture accurate and thorough notes on each case
- During the course of troubleshooting, utilize support systems, remote control tools and technical or functional knowledge to resolve customer issues
- Follow logical question practices with users to clarify issues and help determine root cause
- Diagnose and resolve basic network/internet related problems.
- Monitor network outages and work with ISPs to create trouble tickets
- Create, modify and use knowledge articles to speed customer resolutions and provide consistent and reliable support services
- Complete ongoing training to stay current on new technologies and grow a career path
- Work with Tier 2 and Tier 3s to capture and document issue details that will help speed problem resolution
- Handle move/add/change requests for FT users
- Share knowledge and best practices with peers to help ensure the Support Desk team provides consistent and reliable support services
- Provide basic support for printers and other office equipment
- To avoid service interruptions, some work may include: off shift, weekend work and on-call services after normal business hours. Will carry cell phone to facilitate intra-department communications both during and after normal business hours.
- Other duties as required to provide assistance to Desktop Support and Computer Operations
- Implement and maintain service management strategies that align with the ITIL framework
- Follow all defined IS Methods (i.e. Change Management, KT Problem Analysis)
- Keep current with relevant industry news, trends and best practices
- Performance standards will be measured against the Support Desk performance matrix
- Travel may be required to complete projects

**The necessary experience, knowledge, skills and abilities required in the role**:

- Technical certifications or a Diploma in Computer Science and 3 to 5 years experience in a Support Analyst role; a combination of education and experience may be considered
- Extensive proven technical abilities, including logical troubleshooting and problem solving skills
- Excellent communication skills (written and verbal)
- A high degree of customer focus and good attention to detail
- Knowledge of current hardware, software and networking systems, sufficient for resolving issues
- A strong belief and understanding of being a team player in an enterprise environment.
- Ability to multi-task and maintain attention to detail
- Time management and organizational skills
- Preferred experience: Microsoft Office products, Windows OS, Microsoft Dynamics AX