Housing Settlement Case Manager

5 months ago

Ajax, Canada Community Development Council Durham Full time

**Job title**:Housing Settlement Case Manager

**Department**:Housing

**Reports to**:Housing Manager and Team Lead - Case Management and Housing First

**Hours of work**:8:30 am to 4:30 p.m. / 10:00 am to 6:00 p.m.

**Job purpose**

The Housing Settlement Case Manager (HSCM) supports individuals and families in the Ajax/Pickering area who are experiencing homelessness and/or are at-risk of homelessness.

**Company Overview**

**Duties and responsibilities**
- Conduct holistic client intake, assessment and case planning services, utilizing a client-centered, anti-oppression, anti-racism, trauma-informed, gender equity and strength-based approaches to assist clients in securing permanent housing.
- With client’s input co-create settlement/housing plans to support clients with the short and long term goals; conduct follow up, referral and advocacy.
- Maintain client files, ensuring confidentiality.
- Manage caseloads and maintain detailed case management notes within the HIFIS database.
- Meet with potential clients, assess and determine the appropriate housing response to a household’s request for support services and accommodations to resolve their housing needs, taking into account their newcomer status, if required.
- Provide support and guidance, as well as information and referral services to newcomers, immigrants and new Canadian citizens seeking housing services.
- Refer newly arrived newcomer clients to immigrant-serving organizations including the Ajax Welcome Centre, to connect them to support and address their initial settlement needs.
- Provide referrals and resources to individuals or families that assist with problem-solving and address immediate needs.
- Act as a resource to and advocate for individuals and families in Durham Region.
- Meet clients throughout the community to provide housing support. (ex. Durham Welcome Centres, YMCA, Ajax Homeless Hub, CAREA, CFOC, Library etc.)
- Identify and attend events to increase community outreach and public education about the housing programs.
- Create and facilitate group sessions and presentations on housing-related topics such as, evictions, landlord/tenant rights and responsibilities, budgeting, Rent Smart etc. at the Durham Welcome Centres, for the newcomer clientele.
- Conduct population specific VI-SPDAT assessments immediately with individuals or families who are sleeping rough or in places not fit for human habitation and/or chronically homeless.
- Collect and display accurate resource information on housing advocacy for clients.
- Collect information on, and participate in, team, agency and partner communication on systemic housing issues.
- Attend and participate in advisory committees as needed, including agency partners' meetings.
- In addition to referred clients from other community partners, conduct outreach efforts to identify and connect with homeless individuals and newcomers who require assistance.
- Engage in activities to reach isolated households/individuals and at-risk families.
- Liaise with landlord engagement workers, Retention Specialists, shelters, and other community resources to establish referral processes and ensure that individuals are appropriately linked.
- Facilitate start-up supports for clients using program-approved guidelines, templates and tracking tools.
- Establish and maintain partnerships with other community outreach workers, Housing First and Housing Case Managers.
- Participate in the design, implementation, and evaluation of housing programs to meet identified needs.
- Conduct housing searches using the landlord database, and various websites. (Ex, viewit.ca, Kijiji, Craigslist, Marketplace etc.).
- Track client statistics using the HIFIS database and agency excel spreadsheet. Suggest new initiatives and contribute to other projects/duties as required.
- Attend and support internal and/or external committees, meetings and events where applicable.
- Participate in promoting positive workplace culture through committee membership and agency activities.
- Perform other tasks as assigned by Housing Manager or Housing Team Leads.

**Personal Attributes**
- Professional and polished demeanor, with excellent communication skills.
- Strong work ethic, integrity and ability to instill trust.
- Thorough attention to detail and takes personal pride in work performed.
- Must have a high level of integrity and ability to work with confidential and sensitive information.
- Maintains flexibility and performs under pressure with tight deadlines.
- Requires a high degree of initiative and judgment.
- Highly motivated, dynamic, proactive and forward-thinking individual with exemplary interpersonal skills.
- Team player who is positive, professional and experienced in working with at-risk clients.
- Highly organized with strong time management skills and the ability to handle multiple projects concurrently and meet tight deadlines.
- Responds to stressful situations in a calm, collected and professional manner.
- De

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