Quality Analyst L1

3 months ago

London, Canada Libro Credit Union Full time

Career Opportunity

Libro is growing - and Libro is hiring.

Our expansion plans include a series of new hires across southwestern Ontario. Take a look.

Careers - Job Opportunities With Libro Credit Union | Libro

Who We Are

Imagine working for an organization where every employee and customer is an Owner.

No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.

This position is eligible for flexible work arrangements including a combination of Hybrid work and/or flex time, with office locations in London, Essex and Caledonia.

What Opportunity Awaits?

Libro has an opening for a passionately accountable Quality Analyst to be responsible for testing our Banking System Enhancements and Bug Fixes, Online and Mobile Banking Enhancements as well as our Customer Relationship Management System, and various in

**What you will do - The Epic Human we are looking for will**:
Document the results of system testing, ensure that the documentation to meets audit requirements

Review new or modified programs, including documentation, to determine if enhancements and bug fixes will perform according to the specifications

Analyze test results and recommend process and workflow improvements to Supervisor/ Manager

Conduct user acceptance testing and ensure the integrity of the quality assurance test results

Responsible for providing staff with friendly, knowledgeable support and accurate Helpdesk solutions on the detailed operation of the banking system, Online and Mobile Banking, various credit union Sales and Service

Analyze and Investigate system errors and reported problems

Assess the organizational impact of reported problems and make recommendations for procedural/system changes

What we are looking for - Could this be you ?

A bachelor’s degree in Business or Technology or

3-5 years’ experience in a Financial Institution

Ability to think analytically and should be a proven problem solver

Working knowledge of the Ovation Banking System would be an asset

**How we bring Joyful in our work**:
Competitive salaries and employee pension plans

Comprehensive benefit package including health, dental, and vision

Generous vacation time

Comprehensive and proactive employee wellness programs

Staff accounts and staff rates on products and services

Staff appreciation programs and awards

Career development opportunities, including tuition assistance

A number of other great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals just for being part of our great team

Are you ready to Be Libro ?
If you're passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Southwestern Ontario - we want to hear from you

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good. Serving families, farms, and enterprises in southwestern Ontario. We offer an inclusive, forward thinking approach to banking - all centered on growing prosperity. Libro pursues its purpose through four key pillars - employment, financial resilience, local food accessibility, and housing.

Libro is committed to fostering a safe, healthy and inclusive work environment that inspires respect.

Libro will provide accommodations to employees with disabilities upon request.

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