Business Systems Analyst L1

1 week ago

London, Canada Libro Credit Union Full time

Career Opportunity

Libro is growing - and Libro is hiring.
Our expansion plans include a series of new hires across southwestern Ontario. Take a look

Who We Are

Imagine working for an organization where every employee and customer is an Owner.

No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.

This position is eligible for flexible work arrangements including a combination of remote and in-office work, and/or flex time, with office locations in London, Essex and Caledonia.

What Opportunity Awaits?

The Business Systems Analyst - Level 1 will a ssist in coordination and monitoring of operations of in-house banking system and related processes as well as Administration office and VOIP telephone systems located in branches, while providing operational support to Admin office and Branch staff.

What you will do - The Epic Human we are looking for will;
Assist in maintaining and monitoring the efficient operation of our in-house banking system.
Work with branches and cash automation vendors to ensure optimal performance and uptime of ATM and CRU devices.
Responsible for archiving clearing related files and the monthly transfer of CUMIS, CAM and Equifax files.
Ensure database readiness for daily and monthly warehouse processes.
Responsible for archiving reports, statements, automated transfer files and gateway log files.
Monitor HelpDesk for Business Systems-related requests, respond as needed and acts as escalation point as necessary.
Provide quality technical support to branches for banking system, cash automation, telephone system, and operations related problems using SMILE corporate service standards.
Administration of User ID’s, including network, Ovation, CRM, and any other access needed by staff to banking-related resources
Perform moves, adds, and changes to Libro telephony network

What we are looking for? Could this be you ?

A diploma with 1-2 years in an IS networking environment with database management
Strong knowledge of PC software and hardware is required to provide on-going support to our network of branches.

An understanding of business processes, the types of processes used in an in-house banking system, and experience with Microsoft SQL and Crystal Reports would be an asset.

Demonstrates the ability to work at an intermediate level of Microsoft software.
Strong service quality experience with excellent interpersonal and communication skills (written and verbal).
Demonstrates the ability to work independently, prioritize daily duties and handle issues and concerns in a calm and professional manner.
Actively participating in achieving team goals and targets with an emphasis on teamwork and building strong alliances with staff and 3 rd party suppliers.

**What is in it for you? How we bring Joyful in our work**:
Competitive salaries and employee pension plans

Generous vacation time - minimum of 3 weeks a year

Work remotely options
Flexible hours opportunities
Comprehensive benefit package including health, dental, and vision
Employee wellness programs
Free staff account and staff rates on products and services
Staff appreciation programs and awards
Career development opportunities including tuition assistance
Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team

If you're passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Southwestern Ontario - we want to hear from you

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good. Serving families, farms, and enterprises in southwestern Ontario, Libro offers an inclusive, forward thinking approach to banking - all centered on growing prosperity. Libro pursues its purpose through four key pillars - employment, financial resilience, local food accessibility, and housing.

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