Customer Service Representative
1 day ago
Martek Supply is a Canadian owned and operated Landscape and Construction supply company. Located in Burlington, ON, Martek Supply has been serving the Golden Horseshoe, GTA and Southern Ontario for the past 30 years. Carrying products ranging from landscape lighting, outdoor audio/video, landscape edging, geotêxtiles, drainage products, hardscape products, pond supplies and artificial turf; our drive at Martek Supply is to deliver high quality products with top notch customer service.
We are currently seeking a Customer Service Representative within our Burlington office. This individual is expected to have the showroom/office ready to open at 7am and their shift will end at 3pm, Monday to Friday. This position is well suited for someone looking to make a move out of the landscsape/construction field and into a sales role, as well as those with a B2B customer service background looking for a role with potential growth.
Overview:
This position requires someone who possesses high attention to detail, is well organized and has superior face to face customer skills. This position plays an important role within the company as it will be the front line to customers both over the phone and in the showroom. The individual will need to carry out the entire quote to sales order to invoice life cycle, and assist customers that call into the office.
As a secondary function, this individual would help out with cold calling/business development and with marketing/trade show events.
Duties
- Provide exceptional customer service and promptly answer all questions and inquiries.
- Enter all orders accurately, recommend additional add-on sales.
- Gain product knowledge
- Key contact for Outside Sales Territory Managers; assist in selling specials and provide sales support.
- Assist with customer accounts including issuing credits, debits, investigating discrepancies.
- Maintain contact with warehouse to ensure shipments leave in a timely manner
- Assist Purchasing/Inventory where needed.
- Notify Sales Manager of all potential opportunities, missed sales, inventory discrepancies, market trends, etc.
- Adhoc tasks when necessary
Qualifications:
- Strong verbal communication, selling and customer service skills
- Ability to handle customer issues and requirements
- High level of accuracy and attention to detail
- Able to manage time effectively, prioritize tasks and manage multiple priorities
- Able to perform well in stressful situations
- Work effectively in a close team atmosphere
- Ability to analyze, solve problems and make decisions
**Job Types**: Full-time, Permanent
**Salary**: $19.00-$21.00 per hour
**Benefits**:
- Casual dress
- Company events
- On-site parking
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- BURLINGTON, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 3 years (preferred)
Work Location: One location
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