Customer Service Representative

1 day ago

Burlington, Canada Quadra Full time

**Position**: Customer Service Representative

**Location**: Burlington, Ontario (Flexibility Policy)

**Status**: Full-time, Permanent (1)

Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? Do you enjoy providing excellent service and taking good care of your customers? Do you have experience in customer service and are you looking for a new challenge in a stable and growing team? Take this opportunity to contribute to the success and growth of a great family business

We are currently seeking an energetic, motivated and experienced professional to fill the position of Customer Service Representative to join our growing team in Burlington, Ontario. As a Customer Service Representative, you will be responsible for effectively communicating with our customers, taking orders and tracking them. This person will also be responsible for communicating with our commercial team to maintain the highest level of customer service. This position initiates communication between shipping, receiving, accounting, and the procurement and logistic department. This is a highly collaborative position that works at a fast pace, solutions-driven workplace. We are looking for someone with a positive and professional attitude who will ensure a dedicated and impeccable customer service.

Quadra Chemicals is one of North America's leading distributors of chemicals and ingredients. We have facilities across Canada and in selected markets in the United States. We are a growing company with a long-term commitment to our employees. If you are committed to excellence, you belong at Quadra. Our employees are professional and passionate about our business.

**Responsibilities include**:

- Take orders and process them in our computer system
- Ensure the validation of information on purchase orders
- Ensure that customer requests are handled satisfactorily and in accordance with company guidelines
- Assist customers with orders, suggest products, different lots, etc.
- Track all orders and ensure they are at the appropriate status
- Work closely with sales representatives to connect to customer issues
- Read and understand all customer activities for the strategic accounts in Salesforce
- Manage account maintenance
- Review various weekly / monthly reports
- Regular communication with logistics and procurement functions to ensure customer’s requirements and operational requirements are met
- Work in synergy with other departments to ensure full customer focus
- Internal sales support for assigned accounts

**Qualifications**:

- Post-secondary or college diploma in administration, business or related field
- Excellent verbal and written communication skills
- Must have strong work ethic, initiatives and a desire to succeed
- 2-3 years of relevant experience as Customer Service Representative in a distribution, logistic or manufacturing environment
- Ability to work independently and to multitask
- Compassion, integrity and honesty are important character traits that they are looking for
- Desires to work in an environment where decisions must be made quickly and under pressure
- Excellent interpersonal, communication and analytical skills
- Excellent organizational and problem-solving skills
- Very strong computer skills (Microsoft Office Suite, Salesforce, etc.)

Why choose Quadra?
- Essential Services Company
- Permanent full-time position (daytime schedule, 37.5 hours per week)
- Competitive salary
- Full benefits coverage (dental, medical, vision, etc.)
- Programs offered to employees to increase their quality of life (Wellness)
- Pension plan with match
- Private, family-owned company with a solid infrastructure
- Nice working atmosphere on a daily basis (Great Place to Work Certified)
- Caring and Having Fun are part of our Core Values
- Company that embraces Diversity & Inclusion
- Employee Assistance Program (EAP)
- Opportunity for advancement and professional development
- Social activities organized by the company
- Performance Incentive Program
- Employee Referral Bonus Program
- Employee recognition program (years of service, merit award, etc.)

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