Customer Service Representative

1 day ago


Burlington, Canada Omega Holdings Full time

Omega Canada Environmental Technologies/Arctic Traveler Canada is a privately owned company which was originally founded in 1960, with its head office located in Burlington, Ontario Canada, approximately one hour drive from Buffalo, New York. From the beginning, ATC has always focused on the application of Air-Conditioning, Heating, Pressurization and Refrigeration of cabins and cargo areas of mobile vehicles, both on-road and off-road. Over the years Arctic Traveler has expanded through the addition of strategic product lines, as well as developing our own products and expanding into new markets.


The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.


Duties/Responsibilities:

  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Monitors customer orders while working with purchasing department to ensure customer requirements are met.
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
  • Provide support to sales managers/team as required.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Performs other related duties as assigned, including occasional backup in Shipping/Receiving area during times of high-volume orders.
  • Assists with Accounts Receivable collection.

Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills (Word, Excel, Outlook) with the ability to learn new software.
  • Able to multi-task and work in a high paced environment.
  • Bilingual in French and English. Although English is the primary language of communication for this role, French would be a definite asset but not required.

Education and Experience Requirements:

  • High school diploma or equivalent.
  • 3+ years' customer service experience preferred.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 (30-50) pounds at times.



  • Burlington, Canada ServiceOntario (GTGI, Private Service Provider) Full time

    ServiceOntario office requires experienced counter service representative. A minimum of 1-year experience required. This is a fast-paced work environment serving customers in Burlington, Ontario. Services include the provision of information and issuance of health cards, driver’s licence, licence plates, stickers, Auto Dealerships (OMVIC), Ontario photo...


  • Burlington, Canada Pioneer Pools Service Full time

    You will be provided with extensive training regarding procedures and equipment knowledge. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative...


  • Burlington, Canada Pioneer Pools Service Full time

    You will be provided with extensive training regarding procedures and equipment knowledge. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative...


  • Burlington, Canada U-Haul Full time

    **Location**: 419 Plains Rd E, Burlington, Ontario L7T2C9 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team...


  • Burlington, Canada U-Haul Full time

    **Customer Service representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...


  • Burlington, Canada Arctic Traveler Canada Ltd Full time

    The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. **_Duties/Responsibilities: _** - Collects and enters orders for new or additional products or services. - Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met. -...


  • Burlington, Canada Quadra Full time

    **Position**: Customer Service Representative **Location**: Burlington, Ontario **Status**: Contractual - 12 months (1) Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? We are looking for our next member to join our customer service team as...


  • Burlington, Canada Samuel, Son & Co., Limited Full time

    Samuel, Son & Co. is growing! If you're looking for a rewarding career opportunity with a family run, industry leading organization, bring your experience and motivated attitude to Samuel, Son & Co. Due to our continued success, we are seeking a Customer Service Representative to join our team in Burlington, ON. If you think you have what it takes to become...


  • Burlington, Canada Groupe Touchette Inc. Full time

    **Job Purpose** The Customer Service Representative will provide support to customers. Do you enjoy talking to customers and providing them with solutions? We have the challenge for you! Are you looking for a job with a Quebec-based company of national scope, a dynamic work environment stimulated by innovation, a collaborative team and a flexible schedule...


  • Burlington, Canada Children's Education Funds Inc. Full time

    Job Summary: As a Customer Service Representative, you are the first point of contact with customers. In this role, you are responsible for providing prompt and effective service to our customers. Job Responsibilities: - Log communication with customers using our tracking system; - Demonstrate a strong understanding of our products; Job Requirements: -...


  • Burlington, Canada The MEARIE Group Full time

    **Customer Service Representative** **ABOUT THIS ROLE** Burlington Hydro Inc. (“BHI”) is seeking a Customer Service Representative to join our Customer Accounts team. Reporting to the Manager, Customer Accounts, this position is responsible for providing superior customer service to customers with information related to billing inquiries, new and...


  • Burlington, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Burlington. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit, and debit...


  • Burlington, Canada Children's Education Funds Inc. Full time

    Job Summary: As a Customer Service Representative, you are the first point of contact with customers. In this role, you are responsible for providing prompt and effective service to our customers. Job Responsibilities: - Log communication with customers using our tracking system; - Demonstrate a strong understanding of our products; Job Requirements: -...


  • Burlington, Canada Omega Holdings Full time

    Omega Canada Environmental Technologies/Arctic Traveler Canada is a privately owned company which was originally founded in 1960, with its head office located in Burlington, Ontario Canada, approximately one hour drive from Buffalo, New York. From the beginning, ATC has always focused on the application of Air-Conditioning, Heating, Pressurization and...


  • Burlington, Canada The Simple Investor Full time

    **Customer Service Representative (NEED FOUR CS REPS)** **Location - Burlington, Ontario, Canada (In person)** Looking for an exciting opportunity in a well-established and growing company? The Simple Company is a multi-million-dollar organization in its 14th year of business and is launching a new Division - **The Simple Landlord**. We are seeking two (3)...


  • Burlington, Canada The Simple Investor Full time

    **Customer Service Representative** **Location - Burlington, Ontario, Canada (In person)** Looking for an exciting opportunity in a well-established and growing company? The Simple Company is a multi-million-dollar organization in its 14th year of business and is launching a new Division - **The Simple Landlord**. We are seeking two (3) **Customer Service...


  • Burlington, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a Customer Service Representative to provide exceptional service to our customers, handling inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Handle customer inquiries via various channels.Provide information about products and services.Resolve customer complaints effectively.Document customer interactions...


  • Burlington, Ontario, Canada Snuggle Bugz Full time

    We are seeking a highly motivated Customer Service Representative to join our team at Snuggle Bugz. This role involves providing exceptional customer service in person and over the phone, as well as processing transactions with accuracy and efficiency.The ideal candidate will have strong interpersonal skills, be able to work effectively in a fast-paced...


  • Burlington, Canada Shoppers Drug Mart Pharmaprix Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** **Location**: 3023 New Street, Burlington, Ontario, L7R 1K3 Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable...


  • Burlington, Canada Burlington Hydro Full time

    **About this role**: Burlington Hydro Inc. (“BHI”) is seeking a Customer Service Representative to join our Customer Accounts team. Reporting to the Manager, Customer Accounts, this position is responsible for providing superior customer service to customers with information related to billing inquiries, new and continuous services, and general service....