Customer Service Representative

4 days ago

Richmond, Canada BlackboxMyCar Full time

**OVERVIEW**

Established in 2012, BlackboxMyCar is the largest distributor of dash cams and automotive products in North America. We partner with the best-in-class manufacturers to bring top quality dash cams at the best prices to consumers, combined with providing the most in-depth information available to ensure that our customers are always making informed purchasing decisions.** We are currently looking for a hardworking and dynamic **Customer Service Representative** to join our in-house team in Richmond, BC at our head office**. This position is open for full time or part-time (minimum 3 days a week).

At BlackboxMyCar, we pride ourselves in making sure each and every customer gets treated fairly and with respect. Our team is committed to offering the highest tier of pre
- and post-purchase customer service everyday.

**YOU'LL BE A GREAT FIT IF YOU CAN...**
- Provide and address sales inquiries and technical support via the modes of communication above, as well as general customer service
- Input, handle, and ensure customer orders, inquiries, messages, etc. are dealt with in a prompt and professional manner
- Develop and maintain relationships with current and prospective customers
- Keep the rest of the sales team (other coworkers, assistant manager and manager) informed of any issues, problems or concerns
- Collaborate cross-departmentally to ensure customer requests, orders, issues, etc. are resolved and followed up in a timely manner
- Provide and deal with RMAs, and then testing and processing them
- Routinely test out new dash cams and related products and writing articles on them for blogs, videos, education, etc.

**OVERALL, A SUCCESSFUL APPLICANT IS...**
- Excellent at multitasking
- Precision-oriented
- Excellent at communicating

**IT WOULD BE NICE IF YOU HAVE...**
- Customer service experience
- 60+ WPM typing speed
- Familiarity with eCommerce platforms such as Shopify, Amazon and eBay

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