Client Relationship Manager

2 months ago

North York, Canada TeksMed Services Inc. Full time

Established in 1994, TeksMed Services Inc. is a leading disability and claims management firm, offering employers across Canada a complete solution to workplace injury and short-term disability claim management. Our team of experts has devised processes and methods that effectively reduce wage loss and claim costs by helping ill and injured workers maximize their work potential. We focus on ability, not disability, provide fast, world-class health care, and assist in establishing an early and safe return to work.

**Position Overview**:
**Client Care Responsibilities**
- To be a positive role model to the entire TeksMed Team
- Prioritize client interaction and visitation by the value segment
- Return all client calls within 24 hours
- Manage the assigned client portfolio alongside the Client Care team and ensure that client satisfaction and retention are top priorities
- Maintain records of client interactions such as recording details of discussions, comments, meetings, requests, and other relevant information by ensuring accuracy and inclusiveness
- Handle day-to-day client services functions for the assigned client portfolio
- Address client concerns and remedy the situation by finding an appropriate resolution
- Conduct new client setups, by meeting with managers and unions as required, and presenting orientations to employees
- Actively seek growth opportunities within the assigned client portfolio and execute sales
- Solicit client testimonials
- Prepare, arrange and present detailed and accurate reports for clients
- Update, organize and gather data from the internal Claim Management System as well as various provincial compensation board sites
- Carry out daily client care tasks which include regularly scheduled projects and ad-hoc requests
- Setting up new client accounts within TeksMed systems and developing the necessary documents and materials for process implementation
- Coordinate client meetings and report schedules
- Correspond with the various compensation boards
- Any other administrative duties that may be required from time to time

**Operational Knowledge**
- Knowledge of how to promote and explain service-related/intangible products
- Understanding of TeksMed products and services
- Understand the benefits that TeksMed Services offer about the internal policies and procedures of WSIB/WCB and claims management
- Exercise basic math logic and reasoning to assist in the negotiation
- Recognize the processes for providing quality client care services
- Background knowledge of client care and WCB systems in all provinces

**Qualifications**
- Post-secondary education or equivalent relevant experience
- Proven critical thinking and problem-solving abilities
- Ability to source, interpret and present data in a comprehensive way
- Excellent verbal and written communication skills, along with presentation skills
- Strong time management and organizational skills
- Demonstrated computer software skills and strong knowledge of Microsoft Office
- Ability to work independently and as a part of a team
- Must have a valid driver’s license

**What can we offer you?**
- Competitive salary
- Two weeks’ paid vacation
- Generous benefits and RRSP matching program
- Company laptop and cell phone
- Growth opportunities
- Tuition reimbursement for furthering relevant education
- Flexible schedule and working conditions
- A great working atmosphere

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have access to a reliable insured vehicle?

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in North York, ON

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