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Manager, Client Implementation
4 weeks ago
As a Manager of Client Implementations at STAN, you’ll be a pivotal part of our Customer Success Team, becoming an expert in STAN AI, technical products, and integrations. You will lead the daily operations of the Implementation team, managing and mentoring associates to excel through empowerment and encouragement.Key Responsibilities: • Expertise and Leadership: Become a STAN AI expert and lead the Implementation team, ensuring smooth operations and top-notch service. • Team Development: Recruit, mentor, and develop associates, fostering a high-performance environment. • Client Support: Provide world-class service to clients, managing complex implementation projects and supporting the Customer Success team in responding to inquiries. • Client Onboarding: Actively contribute to the onboarding of new clients, developing and executing strategies to drive platform usage. • Cross-functional collaboration: Work closely with Sales, Bot Review, and Development teams to ensure a seamless customer experience and successful implementation. • Account Management: Monitor setup progress, identify potential risks, and guide next steps, becoming the internal voice of the customer. • Customer Relationships: Build strong relationships with new and existing customer stakeholders, deeply understanding their business and operational objectives. • Additional Support: Assist leadership, Sales & Marketing, and Customer Success teams with various duties, ensuring client retention and satisfaction. • Innovation and Improvement: Spearhead data training for the STAN machine learning model, manage human-in-the-loop support, and develop strategic plans to enhance customer service and team productivity.Requirements and Skills: • 2-4 years of leadership experience in a fast-paced environment. • Excellent communication skills, both verbal and written. • Ability to prioritize, multitask, and manage time effectively. • Proven experience in Startup/SaaS, Client Onboarding, Customer Service, and/or Customer Success. • Tech-savvy with the ability to quickly learn and explain new products. • Knowledge of CRM software, Project Management, and CS Platforms. • Analytical and creative in finding solutions for customers. • Relevant Bachelor’s Degree or equivalent experience. • Strong negotiation skills and ability to set expectations with customers.Join us at STAN to make a direct impact on our client experience and support programs while leading a team to success in the dynamic field of AI-driven property management.About Us:We believe that properties can be managed autonomously. Do you?
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Manager, Client Implementation
4 weeks ago
North York, Canada STAN AI Full timeAs a Manager of Client Implementations at STAN , you’ll be a pivotal part of our Customer Success Team, becoming an expert in STAN AI, technical products, and integrations. You will lead the daily operations of the Implementation team, managing and mentoring associates to excel through empowerment and encouragement. Key Responsibilities: • Expertise...
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Manager, Client Implementation
3 weeks ago
North York, Canada STAN AI Full timeAs a Manager of Client Implementations at STAN, you’ll be a pivotal part of our Customer Success Team, becoming an expert in STAN AI, technical products, and integrations. You will lead the daily operations of the Implementation team, managing and mentoring associates to excel through empowerment and encouragement.Key Responsibilities: • Expertise and...
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Manager, Client Implementation
4 weeks ago
North York, Canada STAN AI Full timeAs a Manager of Client Implementations at STAN , you’ll be a pivotal part of our Customer Success Team, becoming an expert in STAN AI, technical products, and integrations. You will lead the daily operations of the Implementation team, managing and mentoring associates to excel through empowerment
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Manager, Client Implementation
3 weeks ago
Toronto, ON, Canada STAN AI Full timeAs a Manager of Client Implementations at STAN, you’ll be a pivotal part of our Customer Success Team, becoming an expert in STAN AI, technical products, and integrations. You will lead the daily operations of the Implementation team, managing and mentoring associates to excel through empowerment and encouragement.Key Responsibilities: • Expertise and...
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Manager, Client Implementation
3 weeks ago
Toronto, ON, Canada STAN AI Full timeAs a Manager of Client Implementations at STAN , you’ll be a pivotal part of our Customer Success Team, becoming an expert in STAN AI, technical products, and integrations. You will lead the daily operations of the Implementation team, managing and mentoring associates to excel through empowerment and encouragement. Key Responsibilities: • ...
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Implementation Consultant
6 days ago
North York, Canada Digital Star Full time**About us** Digital Star helps enterprises with digital transformation, leveraging the digital mindset to build data-driven business decisions on top of enterprise solutions with ERP, CRM, WMS development, and implementations. At Digital Star, our mission is to simplify the operation process and deliver values via digital transformation. You will be...
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Implementation Lead
2 months ago
North York, Canada Direct Travel Full time**IMPLEMENTATION LEAD - Remote** **Position Overview** As a key member of the Implementation team, the Implementation Lead will be responsible for delivering timely and successful new corporate account implementations on behalf the Direct Travel. This role will also lead internal Direct Travel projects as needed. This position will coordinate efforts with...
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Manager, Travel Technology Implementations
8 hours ago
North York, Canada Direct Travel Full time**Manager, Travel Technology Implementations - Remote** **Embark on the next step in your career journey with Direct Travel!** This is a highly visible role and requires a mix of excellent leadership, technical, communication, and customer support skills. You must be detail and result oriented, organized, and resourceful in order to take ownership of the...
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Manager, Travel Technology Implementations
8 hours ago
North York, Canada Direct Travel Full time**Manager, Travel Technology Implementations - Remote** **Embark on the next step in your career journey with Direct Travel!** This is a highly visible role and requires a mix of excellent leadership, technical, communication, and customer support skills. You must be detail and result oriented, organized, and resourceful in order to take ownership of the...
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Implementation Analyst I
2 weeks ago
North York, Canada JPMorgan Chase Bank, N.A. Full timeAs a Implementations Analyst I, you will be responsible for managing the implementation process by providing onboarding and enrollment support for our clients, primarily for the North American Platform. You will work with internal and external stakeholders for the purposes of facilitating the implementation of clients. Key Responsibilities: - Provide...
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Client Services Manager
2 months ago
North York, Canada WES Security Full timeSecurity Manager ***: Reporting into the Divisional Senior Manager, the Service Delivery Manager (SDM) is responsible for the leadership, management, and oversight of a 24/7 team of high-level employees who provide a protective and authoritative presence. This position is responsible for managing a contract portfolio, ensuring compliance with the contract...
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Client Services Manager
2 weeks ago
North York, Canada WES Security Full timeSecurity Manager ***: Reporting into the Divisional Senior Manager, the Service Delivery Manager (SDM) is responsible for the leadership, management, and oversight of a 24/7 team of high-level employees who provide a protective and authoritative presence. This position is responsible for managing a contract portfolio, ensuring compliance with the contract...
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Implementation Lead
1 month ago
North York, Canada Direct Travel Full time**IMPLEMENTATION LEAD - Remote** **Position Overview** As a key member of the Implementation team, the Implementation Lead will be responsible for delivering timely and successful new corporate account implementations on behalf Direct Travel. This role will also lead internal Direct Travel projects as needed. This position will coordinate efforts with...
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Digital Marketing Client Success Manager
2 months ago
North York, ON, Canada One Core Media Full timeOneCore Media is a Canadian company with a headquarter located in Toronto. We are looking for a talented Digital Marketing Client Success Manager to join our team. You will manage our client's projects to help our clients improve their marketing. You will lead all of the day-to-day operational and communication needs for a substantial number of existing...
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Digital Marketing Client Success Manager
2 weeks ago
North York, ON, Canada One Core Media Full timeOneCore Media is a Canadian company with a headquarter located in Toronto. We are looking for a talented Digital Marketing Client Success Manager to join our team. You will manage our client's projects to help our clients improve their marketing. You will lead all of the day-to-day operational and communication needs for a substantial number of existing...
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Client Relationship Manager
6 days ago
North York, Canada TeksMed Services Inc. Full timeEstablished in 1994, TeksMed Services Inc. is a leading disability and claims management firm, offering employers across Canada a complete solution to workplace injury and short-term disability claim management. Our team of experts has devised processes and methods that effectively reduce wage loss and claim costs by helping ill and injured workers maximize...
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Implementation Specialist
4 days ago
North York, Canada Rogers Communications Full timeAt Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most. Our rapidly...
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Program Development Manager
2 weeks ago
Markham, ON, Canada client Full timeAre you looking for a Full-Time Permanent position? We are recruiting for a Development Program Manager for our client in Markham - Could this be your next job role?Job Title: Development Program ManagerJob Location: Markham ONPayrate: $100k-115k per annum (Dependent on Experience)Benefits: Medical Insurance; Dental Insurance; Vision Insurance; RRSP/DPSP;...
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Program Development Manager
2 weeks ago
Markham, ON, Canada client Full timeAre you looking for a Full-Time Permanent position? We are recruiting for a Development Program Manager for our client in Markham - Could this be your next job role?Job Title: Development Program ManagerJob Location: Markham ONPayrate: $100k-115k per annum (Dependent on Experience)Benefits: Medical Insurance; Dental Insurance; Vision Insurance; RRSP/DPSP;...
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Program Development Manager
2 weeks ago
Markham, ON, Canada client Full time €100,000 - €115,000Are you looking for a Full-Time Permanent position? We are recruiting for a Development Program Manager for our client in Markham - Could this be your next job role?Job Title: Development Program ManagerJob Location: Markham ONPayrate: $100k-115k per annum (Dependent on Experience)Benefits: Medical Insurance; Dental Insurance; Vision Insurance; RRSP/DPSP;...