Canada Merchant Services Relationship Manager

3 weeks ago

North York, Canada JPMorgan Chase Bank, N.A. Full time

Mid-Market Relationship Manager is responsible for managing, expanding and retaining a portfolio of major relationships across multiple industries. Maintains strong relationships with key decision-makers within assigned accounts and the industry in order to ensure retention of all accounts. Acts as a payments consultant to assigned relationships. Bids and re-negotiates merchant contracts.

Directs the management of all account relationships within an assigned portfolio, through face to face/verbal/written communication channels. This includes negotiating contracts needed to meet retention goals. Management of assigned portfolio includes regular status reporting and ongoing maintenance of portfolio database system used to measure performance and/or results.

**Responsibilities**:

- Acts as transaction processing consultant for clients providing alternative processing solutions and options. Monitors and analyzes financial consequences of processing methods, and works with clients to minimize their costs in this area.
- Identifies improvements to existing systems/products, and opportunities for new products and services. Sells value-added products or services to existing accounts.
- Develops and implements educational programs designed to improve client's transaction processing performance.
- Works with internal departments to ensure a high level of support for the client. Examples include resolving software, hardware, and policy problems.
- Manages communications with lines of business partners to ensure a unified account management strategy with client base.
- Identifies and implements processes to reduce companies operating expense.
- Takes complete ownership of your managed relationships and develop relationships within the corporate head office that will strength and deepen your relationship with your contacts, including development and maintenance of a comprehensive dynamic account plan and its execution.

**Qualifications**:

- Bachelor's degree in business administration, accounting, marketing or other related fields. In lieu of degree, may have relevant work experience.
- Typically will have 3 years of experience within account management, sales or contract negotiations.
- Knowledge of Payments Processing industry and procedures.
- Knowledge of computer software systems including word processing and spreadsheets
- Ability to provide professional and interpersonal communication when interacting with others.
- Ability to enhance revenue and market share through effective use of relationship management skills.
- Experience overseeing projects or managing portfolios would be an asset.
- Ability to analyze and research to resolve issues.
- Ability to effectively communicate both verbally and written with customer contacts.
- Fluency in French, and/or Mandarin and Cantonese, would be an asset

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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