Client Services Manager

3 weeks ago

North York, Canada WES Security Full time

Security Manager

***:
Reporting into the Divisional Senior Manager, the Service Delivery Manager (SDM) is responsible for the leadership, management, and oversight of a 24/7 team of high-level employees who provide a protective and authoritative presence. This position is responsible for managing a contract portfolio, ensuring compliance with the contract requirements and government legislation.

**DUTIES AND RESPONSIBIITIES**:

- Attends and participates in Security Meetings, operational coordination meetings/briefings and any other security working groups/committees established.
- Ensures the staff follows all directions given, and instructions, policies and procedures outlined in the site-specific duties and responsibilities document.
- Meets monthly, or at other times as required by the client to review issues, recommendations, problems, concerns, and changing requirements.
- Responsible for the development of Guard schedules to ensure the provision of sufficient, qualified, properly trained/certified personnel to perform the required services.
- At the request of the client, makes the necessary arrangement for the implementation of any additional resources to accommodate ad-hoc, emergency or enhanced measure requirements.
- Plans, coordinates, and monitors all day-to-day activities in collaboration with the team and responds to and resolves operational issues.
- Ensures SOP' s and Post Orders are developed and maintained and always remain current and are reviewed and understood by all staff on site.
- Establishes standardized, formal processes and procedures.
- Prepares and/or reviews reports relative to the operation, staffing levels, overtime operating costs, compliments/complaints, performance metrics, etc. as well as significant incident/event reports.
- Monitors and enforces all designated safety, security and operational procedures and regulations applicable to the performance of the Service.
- Participates in the development and delivery of guard training & certification programs (initial and annual recurrent) to ensure training is reflective of contractual requirements.
- Provides coaching, support, guidance, and advice to the Guards.
- Foster and maintain collaborative working relationship/partnership with representatives and key stakeholder groups which interact with the team.
- Establish and implement a system of monitoring, auditing, tracking, recording, and reporting service delivery performance/quality assurance against established Key Performance Indicators (KPI's).
- Creation, monitoring, and follow up of electronic tag tours and locations.
- Continually assess the operation, perform gap analysis, and identify trends or root causes of problems; investigates service level deficiencies and develops and implements appropriate corrective action plans.
- Ensures compliance with all company and client policies, standards, contractual obligations as well as government regulations.
- Participates in HR and Administrative functions such as recruitment, discipline, training and skills development.
- Promotes a culture of continuous improvement and innovation which leverages technology and best practices and new ideas and initiatives to improve services/processes.
- Performs other duties as required.

**POSITION REQUIREMENTS**:
**Education and Experience**
- Demonstrated experience (preferably 5 years or more) as a Management Representative in large public facilities.
- Knowledge of the Private Investigators and Security Guards Act. Including all applicable Regulations and guidelines pertaining to working as a Security Guard in the Province of Ontario
- Good knowledge/understanding of operations and procedures; situational awareness techniques etc.
- Good knowledge and understanding of client contractual requirements and customer expectations.
- Demonstrated experience in providing "off-site" management to a complement of Guards and Supervisors
- Demonstrated experience in implementing succession plans, coaching, and motivating staff.

**Skills, Abilities and Personal Suitability**
- Strong leadership and people management skills
- Excellent communication skills (oral and written)
- Exceptional Customer/Client Service and interpersonal relationship skills
- Passion and an unrelenting commitment to security and customer service excellence
- Strong organization, planning and time management skills.
- Resourceful, solutions oriented with the ability to manage under pressure, drive process improvement and quality assurance and respond to critical or changing priorities.
- Strong and proficient computer skills, specifically in MS Office Applications including Microsoft Word and Excel.
- Demonstrates critical thinking, good judgement and problem solving and the ability to make effective decisions under pressure.
- Demonstrates professionalism, integrity, initiative with the ability to foster harmonious relationships based on

**Job Types**: Permanent, Full-time

**Salary**: $60,000.00-$65,000.00 pe

  • Client Relationship Manager

    4 weeks ago

    North York, Canada TeksMed Services Inc. Full time

    Established in 1994, TeksMed Services Inc. is a leading disability and claims management firm, offering employers across Canada a complete solution to workplace injury and short-term disability claim management. Our team of experts has devised processes and methods that effectively reduce wage loss and claim costs by helping ill and injured workers maximize...

  • Client Service Coordinator

    5 days ago

    North York, Canada TLN Full time

    **Job Summary**:This position is responsible for working closely with the Client Service and Sales teams and for providing day-to day support. **Responsibilities and Duties includes but is not limited to**: - Prepare sales proposals, orders, revisions, cancellations in sales proposal and traffic system - Assist with sales proposals and presentations for...

  • Manager, Client Programs

    5 days ago

    North York, Canada Lumacare Full time

    Client & Family-Centered Care Is at The Heart of Everything We Do at Lumacare! Lumacare believes Client and Family-Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership capacity, or in a...

  • Clinical Services Manager

    4 days ago

    North York, Canada MCF Reproductive and Health Services Limited Full time

    Education: Other trades certificate or diploma - Experience: 2 years to less than 3 years - or equivalent experience **Tasks**: - Plan and control budget and expenditures - Establish and implement policies and procedures for delivery of health care services - Hire, train, direct and motivate staff - Assign, co-ordinate and review projects and programs -...

  • Manager, Client

    7 days ago

    North York, Canada Lumacare Full time

    Client & Family-Centered Care Is at The Heart of Everything We Do at Lumacare! Lumacare believes Client and Family-Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership capacity, or in a...

  • Manager, IT Support/ IT Service Manager

    4 weeks ago

    North York, Canada Reflex Integrated INC Full time

    **Manager, IT Support / IT Service Manager** Reflex Integrated Inc. is a leading Canadian-based IT service provider. We provide end-to-end IT solutions to support existing and growing business needs for clients across North America. We are a dynamic and rapidly growing company that is looking for a skilled Manager-IT Support to join our Support Team in our...

  • Service Manager

    3 days ago

    North York, Canada Chateau Window & Door Systems Full time

    Responsibilities: - Take ownership of a Service Ticket throughout its full life cycle - Communicate with clients regarding after-sale services. - Resolve problems by executing the action plans provided and communicating them accurately and clearly - Maintain/Update a CRM database of all service issues, including a service calendar. - Coordinate field...

  • Digital Marketing Client Success Manager

    4 weeks ago

    North York, Canada One Core Media Full time

    OneCore Media is a Canadian company with a headquarter located in Toronto. We are looking for a talented Digital Marketing Client Success Manager to join our team. You will manage our client's projects to help our clients improve their marketing. You will lead all of the day-to-day operational and communication needs for a substantial number of existing...

  • Digital Marketing Client Success Manager

    4 weeks ago

    North York, Canada One Core Media Full time

    OneCore Media is a Canadian company with a headquarter located in Toronto. We are looking for a talented Digital Marketing Client Success Manager to join our team. You will manage our client's projects to help our clients improve their marketing. You will lead all of the day-to-day operational and communication needs for a substantial number of existing...

  • Digital Marketing Client Success Manager

    2 days ago

    North York, Canada One Core Media Full time

    OneCore Media is a Canadian company with a headquarter located in Toronto. We are looking for a talented Digital Marketing Client Success Manager to join our team. You will manage our client's projects to help our clients improve their marketing. You will lead all of the day-to-day operational and communication needs for a substantial number of existing...

  • Digital Marketing Client Success Manager

    4 weeks ago

    North York, Canada One Core Media Full time

    OneCore Media is a Canadian company with a headquarter located in Toronto. We are looking for a talented Digital Marketing Client Success Manager to join our team. You will manage our client's projects to help our clients improve their marketing. You will lead all of the day-to-day operational and communication needs for a substantial number of existing...

  • Administrative Services Manager

    4 weeks ago

    North York, Canada JOYNET REALTY INC. Full time

    Education: College/CEGEP - Experience: 3 years to less than 5 years **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate governance and regulatory compliance procedures within establish - Hire and train or arrange for...

  • QA Manager

    4 weeks ago

    North York, Canada Dalton Pharma Services Full time

    **QA Manager** Dalton Pharma Services is a leading provider of integrated pharmaceutical discovery, development and manufacturing services to the biotechnology and pharmaceutical industries. We develop and manufacture innovative new products on a contract basis for our customers that bring enhanced therapeutic value and impact the lives of the patients that...

  • Security Manager

    3 days ago

    North York, Canada ONYX GUARD SERVICES INC. Full time

    Education: Bachelor's degree - Experience: 5 years or more **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate governance and regulatory compliance procedures within establish - Interview, hire and provide training for...

  • Digital Marketing Client Success Manager

    4 weeks ago

    North York, Canada One Core Media Full time

    OneCore Media is a Canadian company with a headquarter located in Toronto. We are looking for a talented Digital Marketing Client Success Manager to join our team. You will manage our client's projects to help our clients improve their marketing. You will lead all of the day-to-day operational and c

  • Estimator/project Manager

    3 days ago

    North York, Canada IBX Services Full time

    **Overview**: We are seeking an estimator/project manager for our team that leads and coordinates construction projects from initiation to completion, demonstrating expertise in project management, estimating, and emergency response/rebuild scenarios. This role requires strong leadership, communication, and multitasking skills to ensure successful project...

  • Administrative Services Manager

    1 week ago

    North York, Canada Restonit Mattress Manufacturing Inc. Full time

    Education: Bachelor's degree - Experience: 3 years to less than 5 years **Work setting**: - Urban area - Manufacture **Budgetary responsibility**: - $1,500,001 - $4,000,000 **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control...

  • Manager - Service Desk

    4 days ago

    North York, Canada Techify Inc Full time

    **About us** Techify Inc is a small business in TECHNOLOGY_INFORMATION. We are professional, agile, fast-paced and our goal is to To do right by our team, our clients, and our company.. Our work environment includes: - Modern office setting - Food provided - Work-from-home days - Growth opportunities - Wellness programs Techify is hiring a talented and...

  • Manager, Client and Processing Services

    7 days ago

    North Vancouver, Canada City of North Vancouver Full time

    Position Information **Title** - Manager, Client and Processing Services**Job Status** - Regular Full Time (Exempt)**Position Overview** - The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Resilient...

  • Account Executive, Managed IT Services

    2 weeks ago

    North York, Canada Canon Canada Full time

    **Account Executive, Managed IT Services** - Are you an ambitious and seasoned Account Executive with a proven track record in selling IT services? - Are you ready to take the next step in your career, build strong customer relationships, and drive revenue? If you're seeking an exciting opportunity and are interested in being part of growing new line of...