Client Care Support Representative

3 months ago

Vancouver, Canada Access Full time

Description

**We Are Access**

We are Access We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.

**The Impact You Could Make**

Do you truly care about human relations? Are you committed to serving customers, taking care of their requests and finding solutions? And are you naturally inquisitive, with a keen interest in digital tools? If you answered yes to all these questions, Access has an exciting opportunity for you

You are more than just a **Client Care Support Representative**. You are an Expert in creating experiences that make customers happy and want to stay longer by building trust through resolution. You are a key part of our fast-growing company in delivering the very best customer experience to our clients.

**_ The work schedule will be from Monday to Friday, from 8:30 am to 5:00 pm (Pacific Time Zone), from 9:30 am to 6 pm (Moutain Time Zone), from 11:30 am to 8 pm (Eastern Time Zone)._**

**Your Daily Responsibilities**

As a Client Care Support Representative, you are the public face of Access Information Management.
- You will create client work orders and will notify the Operations Supervisors of changes that may affect service schedule.
- You will triage cases and work orders in Salesforce.
- You will complete database research on missing client containers, files, or tapes, and maintain client contact.
- You will accomplish all other tasks and projects as assigned by the Manager.

**More About You**
- At least six (6) months of customer service experience (call center experience is a plus).
- You are a pro on the computer using different software (Salesforce, Total Recall, FileBRIDGE, SAP).
- Strong oral and written communication skills (must possess grammatically correct English skills).
- High School Diploma or equivalent required.

**Why Access?**
- Competitive Hourly Pay
- Medical, Dental, Vision and Life insurance
- Paid Vacation, Sick and Personal days
- Retirement program with company match
- Training and Growth opportunities
- Remote Position
- Since the beginning of the COVID-19 pandemic, many client contractual requirements require that Access Team Members be fully vaccinated in order to service those client accounts. Accordingly, Access requires that all new team members be fully vaccinated._
- All qualified applicants will receive consideration for employment._

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