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Client Support Specialist

3 months ago

Vancouver, British Columbia, Canada Jukebox Full time

Customer Service Representative

About Jukebox

Jukebox is a worldwide online printing enterprise dedicated to delivering exceptional quality printing and customer service. Our team of printing experts is supported by top-tier industrial machinery across our facilities. From sales to customer assistance, our in-house specialists cater to a global clientele with a proactive approach.

Our Work Environment

We foster a diverse team within a contemporary office space that is conveniently accessible. Our vibrant workspace features a coffee bar with essential café amenities, a relaxation area, and a kitchenette.

Responsibilities

At Jukebox, we prioritize customer satisfaction by offering meticulously crafted print solutions alongside unparalleled service. We are seeking a skilled Customer Service Representative to enhance our dynamic team. The ideal candidate should possess excellent communication skills and problem-solving abilities, along with a solid understanding of the printing sector.

Key Duties

Assisting clients through various communication channels Collaborating with clients and internal teams to ensure satisfaction Addressing inquiries related to orders, products, and services Staying informed about Jukebox's offerings Performing front-desk reception duties as required.

Desired Qualifications

Strong verbal and written communication skills Excellent organizational abilities Keen attention to detail Self-driven and motivated Commitment to task completion

Required Experience

Customer Support: 3 years in relevant fields Print/Graphic Communications: 1 year

Preferred Skills

Familiarity with Adobe Creative Suite (InDesign, Illustrator, Photoshop)
Bachelor's Degree

Work Schedule:

This position is full-time with a standard workweek.

Employee Benefits

Company events Dental coverage Comprehensive health care Paid time off Vision coverage

Jukebox is an Equal Opportunity Employer

All qualified candidates will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, or any other characteristic protected by law.