Restaurant Manager

1 month ago


Vancouver, Canada TIM HORTONS Full time

**JOB DESCRIPTION - RESTAURANT MANAGER**

The Tim Hortons Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction.

**I. Food Paper**
- Restaurant Managers are expected to meet the targets set out by the management, including regular follow-up on their Agropour and TDL orders
- RM to ensure that the restaurant is meeting the standards and complying with pre-established Tim Hortons operating procedures
- Restaurant Manager to ensure proper inventory for all orders (including tdl and agro)
- Restaurants must complete weekly and monthly physical counts
- Managers must post their FP cost for the previous week every Monday evening for review
- Managers must provide daily and weekly reporting to keep track of restaurant costs
- Evaluating Staff Performance to Increase Efficiency
- The purchase-sales report should be audited on a weekly or fortnightly basis
- Training and following up with restaurant teams for proper portioning of food
- Minimizing wastage, ensuring display pictures posted at 6 am, 3 pm, 6 pm, and 8 pm consistently
- Following up with the team on those postings and identifying problems or appreciating the team.
- Ensuring the Team follows the food policy
- Creating new ideas and suggestions to improve restaurant food paper cost
- Ensure restaurants do not run out of products at any time of the day.
- Other than the approved restaurant transfers, no one should be transferring products more than once a week.
- Management is not transferring products during peak hours
- TDL orders are placed a day in advance, not during the time of order expiring.

**II. Operations**:
**A - On Floor Tasks**
- Conducting Complete audits to be done every week (AF,CS,ECP,FS)
- The first 6 - 7 hours of your shift should be spent on floor training and coaching the team (No Office work to be done in these hours)
- Restaurant speed of service is monitored, and team performance is evaluated
- Identifying potential talents for growth and training them with proper direction
- Restaurant Manager to support the management with succession planning.
- Restaurant manager to ensure Drive-thru standards are met and the restaurant is in the bonus zone
- All equipment is maintained properly and fixed as per the need within 48 hours.
- Interacting with trainees, issuing verbal guidance to trainees, and answering their questions
- Making sure standards are followed by you and our team at all times (ex: career wear policy according to our organization standards)

**B - Administrative work (Back Office)**
- Any back-office work should be done toward the end of the shift in 2 hours.
- Managers log posted every day without Fail
- Follow-up on audit postings are done, and problems are corrected.
- Addressing all restaurant guest complaints
- Guest complaints should be resolved within 24 hours to 48 hours and updated
- Escalation of guest complaints should not occur.
- Detailed investigation of each guest complaint should be identified
- Support the MUM Create training strategies, new initiatives, and materials
- Ensuring the restaurant complies with all policies and standards set out in MOL and our overarching organizational standards. (JHSC, POLICIES, PROCEDURES ETC)

**III. Labor**
- Ensure the restaurant schedule is completed by Tuesday and verified by Wednesday.
- Collaborate with the management and achieve SPMH and labor % according to the standard.
- Managing allocation of staff in the restaurant, keeping the peak period and busy hours in consideration.
- Make sure TM or Mgmt are not assigned Monday to Friday schedules, everyone should be available at least one weekend, stat holidays are assigned on a proper basis to the team members.
- STAT HOLIDAY schedules are properly managed
- Responsible for Controlling Labor Costs By Reducing Employee Turnover
- 1+ years of proven management experience
- Demonstrate a passion for guest service and creating exceptional guest experiences
- Pride yourself on building relationships with guests and your team
- Have strong operational experience
- Have a passion for coaching and mentoring and are comfortable delegating tasks
- Are ready to take on the full responsibility of running a Tim Hortons restaurant
- Enjoy leading a diverse team in a fast-paced environment
- Can Drive business sales
- Are able to engage others and develop high performance within your team
- Ability to work full-time and able to work a combination of days, evening, and weekend shifts

Pay: $19.00-$21.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Flexible schedule
- Paid time off
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekends as needed

**Experience**:

- Management: 1 year (required)

Licence/Certification:

- legal status to work in Canada (require


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