Medical Receptionist

5 months ago

Ottawa, Canada Ontario Partners in Health Full time

Position Title: Medical Receptionist

Division: Nation Health Center

Job Status: Part-Time (Evening/Weekend)

Job Reports To: Operations & Special Projects Manager

Salary Band: A13 ($18.46-25.08/Hour)

The Nation Health Centre (NHC) is a dynamic group of doctors, allied health care professionals, and support staff dedicated to improving the health of fellow Nation community members. We are committed to delivering timely, quality and collaborative assessment, treatment and health promotion, in a supportive and caring environment that is open and transparent to social, ethnic, and income factors.

**JOB SUMMARY**

Under the direction of the Nation Health Centre's (NHC) Clinical Lead, the primary role of the Medical Receptionists is to provide administrative support to NHC health care providers and physicians.

**ESSENTIAL RESPONSIBILITIES**
- Register patients, as per patient registration guidelines;
- Schedule, confirm, cancel, and reschedule patient appointments;
- Oversee requests received by fax;
- Documentation of all bookings in a electronic medical record (EMR) and follow-up with providers;
- Process online requests for new patients;
- Update signage and telephone messaging regarding clinic hours and provider availability;
- Create OBEC file (HC validation) and review;
- Entry-level billing and collection, debit/credit payments and EMR reconciliation;
- Address day-to-day patient inquiries regarding client services;
- Address providers’routine requests;
- Other duties as required.

May perform duties relating to the training of other staff in procedures and in use of current software through job shadowing techniques.

**ACCOUNTABILITY**

Staff are expected to work in a professional manner, demonstrating above average qualities such as courtesy, tact, and judgment with respect to patients, fellow colleagues, and professionals. All staff are expected to work in parallel with the organization’s confidentiality agreement. As a member of our team, you are responsible for bringing issues that affect the operation of the organization, to the attention of your immediate supervisor. It is your responsibility to be up to date with all organizational communication.

The incumbent to this position is to practice within the scope and according to the standards of practice as outlined in the following documents:

- Occupational Health and Safety Act (1990);
- NHC Policies and Procedures.

**ESSENTIAL QUALIFICATIONS**
- Completion of a college program or other specialized courses for medical administration required or a combination of training and experience;
- Knowledge and skills: Clinical processes, Basic medical terminology,
- Computer literacy: MS Word, MS Excel, MS Outlook, Electronic Medical Record software
- Strong attention to detail;
- Excellent customer service skills;
- Very organized, proactive, result-oriented and able to multi-task;
- Above average interpersonal and communications skills;
- Dependable, reliable, with the ability to work under pressure and meet deadlines;
- To work in a manner that is in compliance with staff and patient safety practices, policies and procedures of Nation Health Centre
- French/Français (required)

**Closing Date**: Position remains open until filled.

**NOTE**

The Nation Health Centre (NHC) Team is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process, please contact us at 613-763-5859 Ext. 366 and specify the nature of your accommodation request.

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