Medical Receptionist

7 days ago

Ottawa, Canada Voice Found Full time

Voice Found has an opportunity available for an experienced medical receptionist. In this role, you are often the first contact for our clients, community partners, and other healthcare providers. A warm and welcoming demeanour, attention to detail, and the ability to prioritize are imperative.

The ability to speak and write both English and French are mandatory requirements. Experience using PS Suites (Telus Health EMR) and working with a vulnerable population, are definite assets.

This is a dynamic role that requires at least 3 years’ experience.

People with lived experience who have exited at least three or more years, are encouraged to apply.

**Job Summary**:
The medical receptionist at The Clinic is responsible for providing exceptional customer service to our clients through effective appointment scheduling, following through on requests from nurse practitioners, maintaining supplies and overall communication between staff, clients, and other professionals.

**Duties and Responsibilities**:
The Medical Receptionist plays a key role in the effective management of the client experience at The Clinic. Maintaining a high degree of confidentiality and integrity, the duties include:

- Management/organization of both incoming and outgoing referrals
- Management of transferred patient health records (incoming and outgoing).
- Utilization of EMR - (Telus Health EMR)
- Support for patients and visitors in waiting area
- Monitor vaccine fridge and provide reports to Ottawa Public Health
- Assisting patients with forms
- Capture and report on statistics to aid in funder requirements
- Coordinate and collaborate with case managers
- Organize and order supplies
- Attend to lab pick -ups

**Qualifications**
- Experience_
- Experience using Telus Health EMR
- Ability to read and write in both English and French
- 3 or more years’ experience in a similar role
- Comfortable with Microsoft Office (Excel, Word, PowerPoint), Google Products, Scheduling, Faxing
- Experience in building positive relationships with community-based organizations.
- Personal Attributes_
- Positive and collaborative
- Excellent organizational skills
- Clear communicator, flexible, and a problem solver.
- Ability to work well both autonomously and with a team.
- Commitment to developing new skills and continuous learning.
- Work in a fast-paced environment while maintaining emotional control and professional composure.
- Academic_
- Diploma in office administration - health care services
- Equivalent experience and skills will be considered.

**Mandatory Requirements**:

- Bilingual (French/English)
- PS Suites (Telus Health EMR)

**Assets**:

- First Aid/CPR
- Experience working with vulnerable population

Pay: $42,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Flexible schedule
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Are you able to start work by July 5th

**Experience**:

- work: 3 years (preferred)

Work Location: In person

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