SAP Ixp Intern

2 weeks ago

Toronto, Canada SAP Full time

**We help the world run better**

**About the SAP Internship Experience Program**

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**
- **
Culture of collaboration**: meet with mentors, make new friends across the globe and create a thriving personal network.
- ** Gain visibility**:with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**What you’ll do**

**Position title: SAP iXp Intern - BTP Customer Engagement Global Process Excellence & Operations Support**

**Location: Toronto**

**Expected start date: January 2024**

As soon as the deal is signed, we are assigned to create customer success by offering the right learning resources, aligning strategically with executive sponsors & project steering to ensure a seamless implementation experience. Additionally, we also track compliance to increase both organic growth and enable customers to enhance their landscape with value added solutions until a contract will be renewed by a satisfied customer that overachieved the value expected from our solutions.

The primary task is to ensure that customers are successful with their adoption of SAP BTP & Analytics Cloud products so that we can leverage growth potentials and help customer scale and strategically enhance their business models.

We would like to involve you as an active member of our team in our global processes and operational work. You will;
- Shadow the BTP Customer Engagement Global Process Excellence Lead and the Global Team for Regional Execution of BTP Adoption Support the Global Process Excellence Lead in defining our SAP BTP CSP Role strategy, activities and requirements when it comes to Tools and Technologies.
- Optimize and document our day-to-day work and the SAP BTP CSP processes to support our effectiveness.
- Plan and coordinate the SAP BTP CSP Process Excellence & Tooling open office hours
- Drive internal special projects with moderate complexity to promote and support the Pivoting to Consumption strategy of the SAP BTP CSP team.
- Support consumption KPI data analysis, including preparing the data and analysing it to provide insights about adoption patterns to the leadership.
- Support the monthly and quarterly report of the consumption KPI to SAP Executives.
- Agree on a mutual plan with both on short
- & long-term goals for your phase of practical involvement

**What you bring**

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Business acumen and experience: Ability to understand the big picture, connect dots, build and communicate recommendations and bridge the gap between strategy and execution.
- Soft skills: You are a good team player, self-starter and outcome oriented, with a passion to drive innovative ideas in an enterprise environment.
- You are a critical thinker, with the ability to identify roadblocks and solve them bringing the right input and teams together.
- Preferred fields of study: Having IT, business strategy, business development or post sales interests and skills
- Analytical skills: you can produce and interpret reports and synthesize qualitative and quantitative information into meaningful and actional steps and recommendations.
- Excellent written and verbal communications skills and comfort working across functions, seniority level, culture, and time zones in matrixed organizations.
- Experience with Microsoft office tools, like Power Point, SharePoint and MS Teams. Must be proficient in Excel, including Power Query. SAP Analytics Cloud knowledge is a plus.

**Meet your team**

The SAP BTP CSP team is committed to sustain each other to ensure success, both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together.

We SAP BTP-CSPs are responsible for the day-to-day customer engagement from signature onwards, particularly product onboarding, use-case identification, project initiation, architecture and governance coaching, technical project companionship, post launch relationship management and renewal negotiations. In our day-to-day-business, we are constantly in touch with customers, plan their adoption journey forward and step-in to manage potentials risks both technically and from stakeholder relationship perspective to secure our goal of customer happiness and platform adoption.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on heal

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