Operations Support Expert, Canada, Americas
Found in: beBee S CA - 3 weeks ago
ABOUT US
SAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow – cost-efficiently and at scale and speed.
Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and capabilities of a best-in-class software company. Benefiting from a broad network of partners, we aspire to be more than just a vendor: a reliable and safe pair of hands that is there today and tomorrow to put financial services organizations at the cutting edge – from established players to disruptive challengers.
As a global business with 1,000 employees in 22 offices cross 17 countries, SAP Fioneer's pioneering spirit is fueled by bold creativity and underpinned by its rock-solid technology.
Requirements
YOUR ROLE
As operations support expert you are managing our Service Desk improvements, ensuring relevant processes and templates are in place. This includes designing and building dashboards, supporting compliance and quality assurance initiatives, managing capacity planning, supporting service delivery teams and improving operational processes.
You will be diligent about ensuring best practice, and pragmatic about ensuring that our customer ‘s success is maintained. This position typically works closely together with other teams and roles.
YOUR RESPONSIBILITIES
- Ensure continuous improvements for operational processes, compliance, service portfolio efficiency
- Manage quality assurance processes within Application Management Services including operational procedure documentation, job aids, how-to's
- Responsible for insights across the different customers, processes, resource availability, contract agreements etc.
- Manage capacity planning, vendor processes and customer invoicing support
- Align and build a strong relationship with key stakeholders from product support, engineering, and service delivery as well as across the different division of SAP Fioneer
- Support customer project team requests related to Service Desk features and processes
- Support project management tasks for Application Management Services related initiatives and projects
- Monitor progress continuously and make detailed reports on measurable items, such as budgets, milestones, and risks
YOUR PROFILE
- Strong analytical skills and experience with analytical tools
- Experience in the financial services environment, ideally with SAP solutions is mandatory.
- Good communication and presentation skills in English
- Adaptable to changing environments and requirements
- Experience in project management methods and tools, especially agile project management and Atlassian tools (Jira and Confluence)
- Open minded and creative thinker
SKILLS
- Good communication and presentation skills- Ability to clearly articulate topics and provide proper presentations to internal and external stakeholders.
- Good analytical skills- Ability to deconstruct information into smaller categories in order to draw conclusions including logical reasoning, critical thinking, communication, research, data analysis and creativity
- Team player- Ability to build strong relationship with follow team members
Benefits
- Opportunity to shape the fast-changing financial services landscape.
- Flexibility to work and gain experience in different areas of the company as you grow your career.
- Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio
- Work with some of the smartest and most driven individuals around the world
- Competitive compensation package and countless growth opportunities
- Flexible working policy, so you can work when and where it's comfortable for you.
- Unparallel impact + Exponential growth + The best of both worlds + Bold innovation + Constant development
- Lean hierarchy environment with focus on your growth in providing individual career paths.
-
Operations Support Expert, Canada, Americas
Found in: Talent CA C2 - 1 week ago
Toronto, Canada SAP Fioneer Full timeABOUT US SAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow – cost-efficiently and at scale and speed. Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and...
-
Operations Analyst
2 days ago
Toronto, Canada Bank of America Full timeBank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. Bank of America is among the world's leading wealth management companies and is a...
-
Guest Service Support Expert
5 days ago
Toronto, Canada Marriott International, Inc Full time**Job Number** 23145948 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for...
-
Senior Sales Executive
Found in: Talent CA 2A C2 - 6 days ago
Toronto, Canada CBTW Americas Full timeAbout UsCBTW is a global IT powerhouse, boasting a workforce of over 3,000 experts across the globe. Our mission is to shape the future of technology and business, leveraging cutting-edge advancements in software engineering, analytics, AI, and cloud services. At CBTW Americas, we provide a comprehensive suite of services to transform digital products from...
-
Senior Sales Executive
Found in: Appcast CA A2 P - 2 weeks ago
Toronto, Canada CBTW Americas Full timeAbout UsCBTW is a global IT powerhouse, boasting a workforce of over 3,000 experts across the globe. Our mission is to shape the future of technology and business, leveraging cutting-edge advancements in software engineering, analytics, AI, and cloud services. At CBTW Americas, we provide a comprehensive suite of services to transform digital products from...
-
Senior Sales Executive
Found in: Appcast CA C2 Glassdoor - 2 weeks ago
Toronto, Canada CBTW Americas Full timeAbout UsCBTW is a global IT powerhouse, boasting a workforce of over 3,000 experts across the globe. Our mission is to shape the future of technology and business, leveraging cutting-edge advancements in software engineering, analytics, AI, and cloud services. At CBTW Americas, we provide a comprehensive suite of services to transform digital products from...
-
Senior Sales Executive
Found in: Whatjobs CA C2 - 1 week ago
Toronto, Canada CBTW Americas Full timeAbout Us CBTW is a global IT powerhouse, boasting a workforce of over 3,000 experts across the globe. Our mission is to shape the future of technology and business, leveraging cutting-edge advancements in software engineering, analytics, AI, and cloud services. At CBTW Americas, we provide a comprehensive suite of services to transform digital products from...
-
Event Support Expert
5 days ago
Toronto, Canada Marriott International, Inc Full time**Job Number** 24036152 **Job Category** Food and Beverage & Culinary **Location** The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about setting up tables and chairs for our guests to use...
-
Americas Risk and Governance Officer
Found in: Talent CA C2 - 1 week ago
Toronto, Canada Lloyd's Full timeLloyd’s is the world’s leading insurance andreinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks. Our shared values: we are brave; we are stronger...
-
Guest Service Support Expert
Found in: beBee jobs CA - 2 weeks ago
Toronto, Ontario, Canada Delta Toronto Full timeJob Number Job Category Food and Beverage & CulinaryLocation Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want...
-
Guest Service Support Expert
2 days ago
Toronto, Canada Marriott International, Inc Full time**Job Number** 23116239 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for...
-
Reclamation Manager
1 week ago
Toronto, Canada Glencore Canada Full timeJob Type:Full-Time, PermanentAbout The Company:Glencore is one of the world’s largest global diversified natural resource companies. Our global network comprises more than 90 offices located in over 50 countries, with over 150 mining and metallurgical sites, offshore oil production assets, farms and agricultural facilities. Our strategy is to maintain and...
-
Specialist Cyber Operations
Found in: beBee jobs CA - 1 week ago
Toronto, Ontario, Canada Air Canada Full timeJob Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The Cyber Security Operations Centre Specialist will be working in a fast paced and innovative...
-
Specialist Cyber Operations
Found in: beBee S CA - 3 weeks ago
Toronto, Canada Air Canada Full timeJob Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Cyber Security Operations Centre Specialist will be working in a fast paced...
-
Support Engineer, Canada, Americas
Found in: Talent CA C2 - 1 week ago
Toronto, Canada SAP Fioneer Full timeABOUT US SAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow – cost-efficiently and at scale and speed. Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and...
-
Performance Improvement Consultant
2 days ago
Toronto, Canada Isaac Operations Full time**Who we are.**: While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...
-
Operations Summer Student
Found in: beBee jobs CA - 2 weeks ago
Toronto, Ontario, Canada CRH Canada Full timeJob ID: Work Type: Internship It is a great time to join the CRH Canada team CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world- class team. Make your mark You will be a successful addition to our team if you look at change as an opportunity to...
-
Manager Operations and Support
5 days ago
Toronto, Canada Canada Life Assurance Company Full time**Job Description**: Reporting to the Assistant Vice President, Independent Distribution and Strategic Planning, the Manager, Operations and Support is part of a growing team with accountability for overseeing the successful operation of the channel and leading diverse initiatives that advance our operational excellence and support in the independent...
-
Infrastructure & Transportation in North America
Found in: Talent CA C2 - 2 weeks ago
Toronto, Canada COWI Full timeAs a member of the North American team, you will join our skilled experts and support projects across the transportation and energy sectors, including bridge, marine, offshore wind, and tunnels. We unite the engineering companies formerly known as Buckland & Taylor, Jenny Engineering, Ben C. Gerwick, Ocean and Coastal Consultants, and Finley Engineering. ...
-
Toronto, Canada Stonewood Group Inc. Full timeRegional Practice Lead – Operational Readiness Advisory Services (Americas) THIS SEARCH WAS SUCCESSFULLY COMPLETED. About the Company Our client is a Canadian, employee-owned multidisciplinary professional services firm that delivers a comprehensive range of technical and strategic services, including consulting, information technology, engineering,...