SAP Ixp Intern

1 week ago

Toronto, Canada SAP Full time

**We help the world run better**

**About the SAP Internship Experience Program**

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**
- **
Culture of collaboration**: meet with mentors, make new friends across the globe and create a thriving personal network.
- ** Gain visibility**:with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**What you’ll do**

**Position Title: SAP iXP Intern -Product Support**
**Location: Toronto**
**Expected Internship Duration: May 16, 2024 - May 15, 2025**
**Work Hours: 40**
- Investigate and resolve critical system issues for Enterprise level Fortune 500 companies
- Analyze and resolve customer Incidents by means of knowledge databases and verification of software customizing entries and hardware parameters
- Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
- Feel the satisfaction of delivering a solution to customers that makes their businesses run simpler and better
- Develop strong working relationships with cross-functional teams within SAP.
- Utilize state of the art collaboration channels like swarming, communities, etc.
- Master SAP software that is being used by industries, governments and multinational companies around the globe
- Participate in QM (Queue Management) rotation

**What you bring**

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Currently enrolled in a university degree in Computer Science, Business and Technology, or related areas
- Excellent English communication skills (written and oral)
- Excellent diagnostic and technical analysis skills
- Ability to assess, plan and troubleshoot while collecting information about the customer issue
- Databases (SAP HANA, Oracle, DB2, SQL Server, MySQL, etc.)
- Operating systems (Windows Server, Linux, command line interface)
- Data communications and networking (HTTP, TCP/IP, DNS)
- Security and Authentication technologies such as SAML, Kerberos, SSL, and SSO.
- Object-oriented programming (Java, C++, ABAP, etc.) and programming logic, debugging
- Experience in troubleshooting distributed systems, including installation, migration and networking
- Knowledge of business and financial processes
- Experience working with customers is a plus
- Familiarity with SAP Products & Solutions (SAP ERP, BTP, S/4 Hana) is a plus

**Meet your team**

A global team characterized by a fostering a Supportive environment - we encourage expression, collaboration, individuality and diversity, spanning a range of nationalities and languages.

Working on world class cloud products and services - enhancing your technical and SAP knowledge.

Our locations also boast strong Innovation and Employee Engagement teams that help to foster an innovative spirit and ensure the well-being of everyone.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 391255 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid

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