Servicenow- Cmdb Data Analyst

5 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**Join our Global Technology Service Management Team
**As a **CMDB Data Analyst **you will handle day to day delivery of report generations, scheduled tasks in CMDB, data manager policies and delivery of quality of reports on data issues. Responsible for management of technology assets, while mitigating the risk. These assets present to the organization through the dashboard view.

**Responsibilities**:

- Provide effective governance to ensure CMDB process and procedures are effectively adhered to.
- Ensure ITAM related tools are properly evaluated, configured, maintained with appropriate integration with the other source of data.
- Maintain accuracy of IT assets/CIs identifying issues, handle remediation and optimization activities.
- Communicate the data quality issues and solutions to the collaborators with the reports.
- Deliver approach to move away from manual data collection to automation, create reports by writing queries.
- Create and maintain a Dashboard for data capture.
- Specify the data measures by building play around action.
- Good understanding of various CI (Configuration Item) and classes within ServiceNow/ CI relationships/ CI Class Manager. Ability to build partnerships with other teams to resolve issues.

**How will you create impact?**

Building a comprehensive dashboard of the data and process to satisfy the business needs and requirements. Ensure data quality and the correctness of the CMDB through accurate reporting. Provide continuous improvement in collaboration with the team and leaders for the Data Governance in CMDB.

**Requirements**:

- Minimum 5 years + in related work experience.
- Solid understanding of Asset and configuration management and discovery tools like ServiceNow, BMC-Remedy, SCCM etc.
- Strong analytical, problem-solving skills and the ability to resolve complex issues.
- Experience with advance reporting skills to represent data with tools such as PowerBI.
- Good experience in data analytics to showcase the data statics.
- Ability to handle volume of information and accurately synthesize and present data in an organized format.
- Ability to communicate and present information to peers and senior leadership.

**What can we offer?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment to you**:
**Values-first culture**
We lead with our Values every day and bring them to life together.

**Boundless opportunity**
We create opportunities to learn and grow at every stage of your career.

**Continuous innovation**
We invite you to help redefine the future of financial services.

**Delivering the promise of Diversity, Equity and Inclusion**
We foster an inclusive workplace where everyone thrives.

**Championing Corporate Citizenship**
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

Toronto, Ontario

**Salary range is expected to be between**

$70,350.00 CAD - $117,250.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, visio

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