Member Service Representative

5 months ago

North Bay, Canada CAA North & East Ontario Full time

**CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.**:
CAA North & East Ontario offers a wide range of career opportunities in our Head Office / Administration Center (Finance, IT, Marketing etc); our award winning Call Centers; Emergency Roadside Assistance and our full service CAA Stores. We are an equal opportunity employer with some excellent benefits.

**Why work with us?**:

- We help people develop their professional interests and support career development within the Club
- We pay 100% of the individual full time employee premium for health/dental/insurance plan coverage*
- (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)_
- Generous paid time off policies
- Defined Contribution Pension Plan
- Our members are the best, and all our full time staff are members
- (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)_
- We do good things for people. As a not for profit, we advocate for passenger rights and safety on the roads. We sponsor car seat clinics; offer free battery tests and a host of other member services.
- We offer Educational Travel Tours (familiarization trips) to our travel employees.
- Generous discounts on merchandise sold in stores and applicable discounts on travel.
- You will not be bored We are a medium sized employer (less than 200 employees) who do a lot of interesting things.
That means our employees are empowered to ask questions & provide input and we can act on it quickly.

**POSITION: Member Service Representative - Summer Student**

**LOCATION: North Bay Travel Store**:955 McKeown Avenue, North Bay, ON**

**TERM: Full-Time, May - August**

**WAGE: $18.00 per hour**

**Summary Description**

The Member Service Representative t works with CAA members to sell and renew memberships, provide CAA materials, and sell merchandise. Participation in consumer information sessions and other travel-related events as required.

**Job Duties**
- Provide members with Auto Travel materials and related services including maps, and tour books
- Sell, upsell and renew memberships
- Promote and sell travel merchandise
- Answer member/client inquiries

**Qualifications and Skills**:The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Enrolled full-time in the previous academic year and returning full-time in the upcoming academic year
- Students registered in Travel & Tourism program or related discipline preferred
- Excellent customer service skills
- Excellent interpersonal and listening skills
- Excellent attendance and punctuality
- Fluency in both official languages is an asset

Employment is contingent on a successful Criminal Background Check and reference check.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

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