Member Services Representative

7 months ago

North Vancouver, Canada Planet Fitness Full time

Planet Fitness is looking for energetic, enthusiastic **Customer Service Representatives** that are passionate about health & fitness to join our amazing team. We have multiple Customer Service Representative positions open These include part-time and full-time opportunities with flexible work schedules.

**Our Customer Service Representatives enjoy**:

- Growth opportunities - 77% of our managers promoted from within- A Free PF Black Card Membership valued at $24.99-
- Go to any gym and bring a guest for free-
- Includes amenities such as free tanning, hydromassage & total body enhancement-
- Free CPR certification-
- Free Fitness Trainer certifications-
- Paid Time Off-
- RRSP with a 4% company match-
- Free Employee Assistance Program-
- Free Health, Dental & Vision Insurance-
- Life insurance-
- Short & Long-Term Disability-
- Volunteer opportunities in your local community- A fun, judgement-free environment
- Some benefits are exclusive to full time team members

**Our Mission**: We feel a social responsibility to enable all people to enhance their lives through an affordable, high-value, non-intimidating, Judgement Free Zone®. We commit to connecting with each community we serve on a grassroots level by joining our communities with local involvement of our time and financial resources. Planet Fitness is one of the largest and fastest growing fitness centers in North America. Our environment is engaging, positive, and fun.

**Essential Customer Service Representative duties**:
- Answering member questions (in person or over the phone)-
- Completing member check-ins-
- Giving new member tours and signing them up- Cleaning throughout the facility (Bathrooms/Locker Rooms/Black Card Area/Workout Area)

**What we are looking for**:
- Someone who is 18 years of age or older-
- A great attitude-
- Willing to learn new things-
- A strong listener-
- The ability to empathize and problem solve-
- Punctuality and reliability is a must- Great customer service skills

**Physical Requirements**- Continual standing and walking during shift.-
- Continual reaching with hands/fingers/arms during shift.-
- Occasional climbing, balancing, kneeling and crouching during shift.-
- Must be able to occasionally lift over 50 pounds.- Will encounter cleaning chemicals.

**EEO Statement**

Impact Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement and all other employment practices.

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