Member Services Representative

3 weeks ago

North Vancouver, Canada Planet Fitness Full time

Planet Fitness is looking for energetic, enthusiastic people that are passionate about health & fitness to join our amazing team. Our environment is engaging, positive, and fun. We are looking for **Member Service Representatives** that support our Judgement Free Zone mission and ensure we deliver an exceptional gym experience for our members and their guests.

**We have multiple Member Service Representative positions open and are urgently hiring.**

Planet Fitness is one of the largest and fastest growing fitness centers in North America. We want you to join our rapidly growing team

**Our Mission**: We feel a social responsibility to enable all people to enhance their lives through an affordable, high-value, non-intimidating, Judgement Free Zone®. We commit to connecting with each community we serve on a grassroots level by joining our communities with local involvement of our time and financial resources.

**Your Development**:We believe that leadership can begin developing at any level within our organization. We encourage our employees to actively participate in their personal and professional development through our exclusive Training Development Program (TDP) and we live by five specific (5) core values**:_Excellence, Trust, Passion, Growth and Balance._**

**Essential duties of Member Service Representatives** include but are not limited to: answering member questions (in person or over the phone), completing member check-ins, giving new member tours, new member sign ups and cleaning checks throughout the facility (Bathrooms/Locker Rooms/Black Card Area/Workout Area).

**What we are looking for**:Someone who is 18 years of age or older with a great attitude, willing to learn new things, a strong listener, the ability to empathize and problem solve, punctuality and reliability is a must and great customer service skills.

**We offer generous Member Service Representative benefits including but not limited to**:
Competitive Wages

Comprehensive benefits package (Medical, Dental, Vision, etc.)

Generous Paid Time Off and Holiday Pay

Performance Incentives and bonuses

Leadership Development Training Programs

Paid CPR Certification

401K Matching Program

Free Black Card Membership (Value is $22.99 per month)

Volunteering opportunities within the local community

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