Member Service Representative

7 months ago

Thunder Bay, Canada Alterna Savings Full time

**Status: Full Time**

**Scope of Position**

The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience.

This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Alterna products and services and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures.

As part of ongoing development, this role will require that you be flexible to assist in other areas of the branch, as required, with greeting and directing members as well as opening new accounts and dealing with general inquiries regarding our products and services.

**Major Responsibilities**
- Responds to member/client needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers, or foreign currency exchange.
- Resolves member/client issues at first point of contact where possible and refers to senior internal officers based on the complexity of the situation.
- Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience.
- Maintains a strong level of knowledge with respect to Alterna Savings’ products, services, sales disciplines, and current marketing campaign programs/strategies.
- Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives.
- Utilizes quarterly learning to adapt strategies and increase results.
- Ensures ongoing compliance and adherence to operational policies, procedures, objectives, and Code of Business Conduct.
- Actively collects applicable fees and revenues, contributing to branch financial goals.
- Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience.
- Actively participates in setting individual sales and referral targets, goal setting and regular coaching sessions.
- Performs other duties as assigned by Management.

**Expectations / Outcomes**
- Alterna Savings’ members will view the organization as exceeding their expectations in terms of service quality.
- Personal sales and referral goals will be achieved, contributing to the overall growth of the branch and the organization.
- Alterna Savings’ members will have the appropriate products that suit their needs.
- Professional and safe work environment is maintained.
- Accurate posting, cash management (including balancing), administrative, and security and risk management procedures.

**Qualifications**
- Post-secondary education preferred or an equivalent level of experience and education.
- Previous experience in a sales role, including cash is preferred.
- Previous Teller experience would be an asset.
- Ability to work flexible hours, including weekends.

**Competencies**
- Member/Client Centricity-Sustains member relations
- Continuous Learning & Agility-Self assesses and monitors oneself to maintain personal effectiveness
- Teamwork-Contributes positively as a team member
- Achievement Orientation-Consistently meets work expectations
- Adaptability-Recognizes how change will affect work
- Decision Making & Problem Solving-Makes decisions based on guidelines
- Impact & Influence-Uses facts and available information to persuade
- Initiative-Addresses current issues
- Follow all Alterna Savings and Alterna Bank Policies and Procedures

**About Alterna Savings**

Alterna Savings and Credit Union Limited (Alterna) has been the good in banking for over 115 years. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

As the first full-service, member-owned cooperative financial institution outside Quebec, Alterna Savings shares its expertise with over 210,000 members through a network of over 40 branches across Ontario, as well as call centre and digital channels. Members and customers also benefit from an industry-leading online brokerage, investment management services, and have access to over 43,000 surcharge-free ATMs in North America with THE EXCHANGE Network in Canada and the Allpoint Network in the US.

**Working at Alterna**

Alterna offers a fast-paced, impactful work experience in an organization that cares about doing good. For over 115 years, Alterna has been creating financial services that transform lives for the better, all while giving back to our community.

We are incredibly proud of our corporate culture, where everyone works together towards a common goal; the financial wellbeing of our members and

  • Member Service Representative

    1 day ago

    Thunder Bay, Canada Rapport CU Full time

    The **Member Service Representative** will be responsible for providing exceptional service to Rapport members by performing cash and non-cash transactions through a limited range of financial services while also promoting our products and services, ensuring security measures taken at all times. The incumbent will promote all of Rapport’s products and...

  • Member Service Representative

    7 months ago

    Thunder Bay, Canada Rapport Credit Union Full time

    The Member Service Representative will be responsible for providing exceptional service to Rapport members by performing cash and non-cash transactions through a limited range of financial services while also promoting our products and services, ensuring security measures taken at all times. The incumbent will promote all of Rapport’s products and services...

  • Member Service Representative

    1 week ago

    Thunder Bay, Canada Alterna Savings Full time

    **Status: Full Time** **Scope of Position** The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience. This role quickly develops a rapport with members/clients and...

  • Member Experience Representative

    4 weeks ago

    Thunder Bay, Canada Northern Credit Union Limited Full time

    Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial...

  • Student Member Experience Representative

    7 months ago

    Thunder Bay, Canada Northern Credit Union Limited Full time

    Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial...

  • Member Representative

    7 months ago

    Thunder Bay, Canada Copperfin Credit Union Full time

    **Member Representative** Part-Time Position **Who We Are** Copperfin is Northwestern Ontario’s largest locally owned credit union, with locations in Kenora and Thunder Bay. Our number one priority is to advance the lives of the people and communities we serve. We have a desire to improve the lives of people who live in our community. We invest in our...

  • Temporary Member Experience Representative

    7 months ago

    Thunder Bay, Canada Northern Credit Union Limited Full time

    Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial...

  • Member Services Representative Part Time

    7 months ago

    Thunder Bay, Canada BAY Credit Union Limited Full time

    **Position Title**:* **Part-Time *Member Solutions Representative **Responsible To**: Member Solutions Supervisor **Key Relationships**:This position interacts with credit union members, all branch positions and members of the community. **Function** Consistently delivers high level member service by providing a range of services to members including...

  • Member Services Representative Part Time

    2 days ago

    Thunder Bay, Canada BAY Credit Union Limited Full time

    **Position Title**: - **Part-Time *Member Solutions Representative **Responsible To**: Member Solutions Supervisor **Key Relationships**:This position interacts with credit union members, all branch positions and members of the community. **Function** Consistently delivers high level member service by providing a range of services to members including...

  • Daytime Member Services Representative

    7 months ago

    Thunder Bay, Canada Planet Fitness - Taymax Group Full time

    Thunder Bay 969 Fort William Road, ON P7B 3A6, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by...

  • Member Services Representative

    7 months ago

    North Bay, Canada Ontario Electrical League - Head Office Full time

    The Ontario Electrical League is a member based not-for-profit association that connects and unites the Electrical Industry. Memberships are held by Electrical Contractors, Mechanical Contractors, Utilities, Manufacturers, Manufacturers Agents, Distributors, Safety Authority Representatives, Engineers, Instructors and more. We are currently hiring a...

  • Member Service Representative

    7 months ago

    Union Bay, Canada First Credit Union Full time

    **Location**:Union Bay Branch **Member Service Representative** Be one of the many First Credit Union team members who say, “I love my job” - this resonates in our 5-star rating on Glassdoor and our standing as one of B.C.’s Top Employers. First Credit Union is a financial co-operative with branches in eight communities across the south coast of...

  • Temporary Part Time Member Experience Representative

    3 days ago

    Thunder Bay, Canada Northern Credit Union Full time

    Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial...

  • Temporary Part Time Member Experience Representative

    1 day ago

    Thunder Bay, Canada Northern Credit Union Full time

    Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial...

  • Customer Service Representative

    3 weeks ago

    Thunder Bay, Canada Rapport - A Division of WFCU Credit Union Full time

    An exciting and immediate career opportunity is currently available at Rapport, A Division of WFCU Credit Union for a: **Customer Service Representative** The Customer Service Representative is responsible for providing excellent service to our membership. **In summary, the Customer Service Representative will**: - Respond to external member inquires in a...

  • Member Service Representative

    4 months ago

    North Bay, Canada Alterna Savings Full time

    **Scope of Position** The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience. This role quickly develops a rapport with members/clients and proactively identifies...

  • Support Services Representative

    3 months ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Thunder Bay, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...

  • Member Service Representative

    7 months ago

    North Bay, Canada CAA North & East Ontario Full time

    **POSITION:                  Member Service Representative - Summer Student** **LOCATION: North Bay Travel Store**:955 McKeown Avenue, North Bay, ON** **TERM**: **Full-Time, May - August** **WAGE**: **$18.00 per hour** **Summary Description** The Member Service Representative t works with CAA members to sell and renew...

  • Member Service Representative

    1 week ago

    North Bay, Canada CAA North & East Ontario Full time

    **POSITION:                  Member Service Representative - Summer Student** **LOCATION: North Bay Travel Store**:955 McKeown Avenue, North Bay, ON** **TERM**: **Full-Time, May - August** **WAGE**: **$17.00 per hour** **Summary Description** The Member Service Representative t works with CAA members to sell and renew...

  • Bank Teller/customer Service Representative

    7 months ago

    Thunder Bay, Canada Copperfin Credit Union Full time

    **Member Representative** Part-time Position **Who We Are** Copperfin is Northwestern Ontario’s largest locally owned credit union, with locations in Ear Falls, Kenora, Sioux Narrows, Nestor Falls, and Thunder Bay. Our number one priority is to advance the lives of the people and communities we serve. We have a desire to improve the lives of people who...