Egd (Slot) Technician - Technicien Egd (Machines à

2 weeks ago

Kahnawake, Canada Playground Full time

Playground is proud to have grown from modest beginnings to a poker destination of international caliber. With the continued support of poker players from all over the world, Playground continues to expand and further develop our service offerings for our valued guests. Conveniently located just 15 minutes south of downtown Montreal in the Mohawk territory of Kahnawake, the complex currently offers over 40 poker tables and a selection of over 500 Electronic Gaming Devices (slots). In addition, Playground includes an inviting and locally renowned restaurant The Rail Coal Fire Bistro and is in the midst of an exciting expansion project that will include expanding the gaming floors, a stunning hotel and additional contemporary food and beverage outlets.

Playground is currently seeking a knowledgeable **_EGD (Slot) Technician_** to inspect, maintain, and repair the EGD machines. You will be responsible for periodic maintenance, equipment testing and service calls. In addition, you will prepare cost estimates and submit repair requests for approval.

Salary 28$/HR

**Responsibilities**:

- Responsible for monitoring EGD activities for adherence to company policies and various gaming regulatory requirements.
- Make recommendations for improved productivity relative to mechanical and electrical requirements.
- Replace broken or damaged parts revealed from troubleshooting and process the repair paperwork.
- Respond to calls in a timely manner when machines develop a malfunction.
- Review, interpret and convert pay tables and jackpots.
- Install, test, remove and upgrade EGD machines’ software.
- Perform inspections and identify performance issues on EGD machines.
- Deliver superior service and maximize customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Reposition the EGD machines and ensure its connection to a power source.
- Create daily reports by recording observations and incidents.
- Assist with jackpot payments

**Requirements**:

- Must be bilingual (English and French) and 18 years or older.
- Demonstrated mechanical/technical experience (fixing/maintaining machinery or electronics)
- Strong interpersonal, problem-solving, teamwork and organizational skills.
- Ability to multitask and remain calm and professional in a fast-paced environment
- Flexibility to work various shifts, including weekends, evenings and holidays
- Solid understanding of gaming regulations (an asset)
- Proficiency in MS Office.
- __

Playground est actuellement à la recherche d'un **_technicien EGD (machines à sous)_** compétent pour inspecter, entretenir et réparer les machines EGD. Vous serez responsable de l'entretien périodique, des essais de l'équipement et des appels de service. De plus, vous préparerez les estimations de coûts et soumettrez les demandes de réparation pour approbation.

Playground est fier d'avoir connu des débuts modestes et d'être devenu une destination de poker de calibre international. Grâce au soutien continu des joueurs de poker du monde entier, Playground continue de s'étendre et de développer ses offres de services pour ses précieux clients. Situé à seulement 15 minutes au sud du centre-ville de Montréal, dans le territoire mohawk de Kahnawake, le complexe offre actuellement plus de 40 tables de poker et une sélection de plus de 500 appareils de jeux électroniques (machines à sous). En outre, Playground comprend un restaurant accueillant et réputé localement, The Rail Coal Fire Bistro, et est au milieu d'un projet d'expansion passionnant qui comprendra l'agrandissement des étages de jeu, un hôtel magnifique et des points de vente de nourriture et de boissons contemporains supplémentaires.

Salaire 28$/HR

**Responsabilités**:

- Responsable de la surveillance des activités EGD pour le respect des politiques de l'entreprise et des diverses exigences réglementaires en matière de jeu.
- Faire des recommandations pour améliorer la productivité par rapport aux exigences mécaniques et électriques.
- Remplacer les pièces cassées ou endommagées révélées par le dépannage et traiter les documents de réparation.
- Répondre aux appels en temps opportun lorsque les machines présentent un dysfonctionnement.
- Examiner, interpréter et convertir les tables de paiement et les jackpots.
- Installer, tester, retirer et mettre à niveau le logiciel des machines EGD.
- Effectuer des inspections et identifier les problèmes de performance des machines EGD.
- Fournir un service de qualité supérieure et maximiser la satisfaction des clients.
- Répondre de manière efficace et précise aux plaintes des clients.
- Repositionner les machines EGD et s'assurer de sa connexion à une source d'alimentation.
- Créer des rapports quotidiens en enregistrant les observations et les incidents.
- Aider au paiement des jackpots

**Exigences**:

- Doit être bilingue (anglais et français) et avoir 18 ans ou plus.
- Expérience démontrée en mécanique/tec

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