Customer Service Representative

6 months ago


Greater Sudbury, Canada ClaimSecure Full time

**Principal Responsibilities**:

- Research, identify and resolve customer inquiries using applicable software
- Identify and escalate issues according to established policy
- Provide product and service information to customers
- Research required information using available resources
- Route inquiries to the appropriate resources
- Recognize, document, and alert the management team of trends in customer inquiries
- Follow up customer inquiries where necessary
- Draft and send coverage letters to members
- other duties as assigned

**Knowledge, skills and experience**:

- High school diploma or equivalent with other vocational or professional certification
- Proficient in MS Office
- 1-3 years of experience in a customer service environment and/or related field (Data entry, health related field)
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior written communication skills
- Ability to handle stressful situations appropriately

**Salary**: From $30,225.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Overtime pay

Work Location: Hybrid remote in SUDBURY, ON



  • Greater Sudbury, Canada Farm Business Consultants Full time

    Overview: **Customer Service Representative** **Your next career adventure starts here - don't let it pass you by!** Step into a role where your skills are valued, and your potential is recognized. We’re seeking dynamic individuals ready to take their career to the next level. At Farm Business Consultants (FBC), our roots run deep in rural communities,...


  • Greater Sudbury, Canada Roberts Electrical Inc. Full time

    Our company is looking for a Customer Service Representative to be responsible for handling clerical tasks in our office. You will be handling incoming phone calls and other communications, greeting clients and visitors, as well as managing files, updating paperwork and other documents, and performing other general office clerk duties and...


  • Greater Sudbury, Canada Sandvik Full time

    Sandvik Mining and Rock Solutions is seeking a Rock Tools Customer Sales Support Representative Location: Greater Sudbury, Ontario At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards...


  • Greater Sudbury, Canada Motion LP Full time

    This is a 14-month contract position in our Sudbury location._ **Consider joining us as a Customer Service Representative if**: You are a multi-tasker in the truest sense, who thrives on juggling projects, demands, and timelines - and doesn’t get overwhelmed doing so. You have a couple of years of customer-facing experience, and you want an opportunity to...


  • Greater Sudbury, Canada One Source Home Services Full time

    One Source Home Services, a leading, Home Building, HVAC and plumbing company, is seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. Our company takes pride in delivering exceptional service to our valued customers, and the customer service team plays a vital role in ensuring their...


  • Greater Sudbury, Canada Andrew's Auto Repair Full time

    Job Overview: We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This role requires strong communication skills, a friendly demeanor, and the ability to multitask in a fast-paced...


  • Greater Sudbury, Canada Culligan Water Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our growing team at our Sudbury location as a CSR! Tuesday to Saturday.** The Customer Service...


  • Greater Sudbury, Canada Culligan Water Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our Sudbury location as a Customer Service Representative!** The Customer Service Rep is...


  • Greater Sudbury, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our SUDBURY location as a Customer Service Representative! Saturday to Wednesday Shift...


  • Greater Sudbury, Canada Intelcom Full time

    Ride the next mile with us! - Operations Customer Service Representative Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being...


  • Greater Sudbury, Canada TCAT Div of Toromont Industries Ltd Full time

    The Customer Service Representative (CSR) is a key internal and external customer liaison for a Major Customer(s) and coordinates the work flow of parts, services, and commodities across multiple branches relating to this account(s). **As a Customer Service Representative, YOU will experience**: - Working within one of the safest organizations in the...


  • Greater Sudbury, Canada Assured Automotive Full time

    The **Customer Service Representative** is responsible for providing exceptional customer experience. They manage working relationships with customers and Insurance Partners while providing all components of administrative support for the Repair Facility Team. The Customer Service Representative will also have estimating responsibilities such as creating...


  • Greater Sudbury, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...


  • Greater Sudbury, Canada LCBO Full time

    Location Address: 2400 Long Lake Road, Sudbury Number of Openings: 4 Salary / Pay: $17.85/hour Job Posting Description: Do you make an impact on the people you meet?  Do you have a charismatic personality, and love engaging with people, both customers and colleagues?  If this sounds familiar, then we’d love to have you on our team! A team...


  • Greater Sudbury, Canada Wellwise Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering...


  • Sudbury, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    Job Description:beBee Professionals in Greater Sudbury is seeking a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer...


  • Greater Sudbury, Canada Sani Marc Inc Full time

    **Customer Service Representative - Wood Wyant**: Emploi Full-time - **Agent/Clerk - Customer service** Branch: Sudbury -Sudbury Ontario P3B 2E5 **As soon as possible**Schedule: Monday to Friday (Day) **Salary**:21$/h **Description: **Working at Sani Marc means**: - ** Taking ownership and accountability** for your responsibilities; you are entrusted to...


  • Sudbury, Ontario, Canada Science North Full time

    Job Title: Customer Service RepresentativeAbout Us:Science North is a leading science centre in Northern Ontario, dedicated to making science accessible and enjoyable for visitors of all ages.Job Summary:We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be...


  • Greater Sudbury, Canada Imperial Collision Centre Full time

    YOUR JOURNEY BEGINS WITH IMPERIAL COLLISION CENTRE! We’re looking for a great **Receptionist/Customer Service Representative**. We offer a balanced work life filled with a fun, energetic and an inclusive working environment. At Imperial Collision Centre we hire to elevate our team. We are looking for people who challenge us to think differently and make...


  • Greater Sudbury, Canada Imperial Collision Centre Full time

    At **Imperial Collision Centre** we hire to elevate our team. We are looking for people who challenge us to think differently and make us better. We are determined to build trusted remarkable relationships with our staff. We want to grow and not only focus on the bottom line but on the happiness and satisfaction of our customers and our team. We’re...