Cpap/customer Service Representative

1 week ago

Greater Sudbury, Canada Wellwise Full time

**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

**Why this role is important?**

**Why is this role important?**

You will assist in the development of our CPAP program and clinical setups. You will promote sales and /or rental of medical equipment and services. Providing orientation and training on related equipment to clients, coworkers and clinicians will be a vital component of this position. Duties may include participating in seminars/meetings and ensuring that patient care standards and best practices are consistently met.

**RESPONSIBILITIES**:

- You will be responsible for expanding awareness of Wellwise by Shoppers.
- Develop and maintain contact with patients to promote sales of the company’s products; provide information on new or existing products and services; demonstrations and prepare quotations and make presentations as deemed appropriate by the company
- Attend workshop/education sessions to ensure product knowledge is current.
- Prepare reports on calls and activities.
- Promote the company’s products and services and provide information to interested parties.
- Be accountable for promoting the sale of equipment and services through personalized and professional advice, information, and consultation to individuals.
- Be accountable for all stock equipment that is on loan and for the maintenance and security of equipment used.
- Proactively engage with clients to achieve therapy compliance
- Maintain on-going communication to obtain financial approvals with various funding and government agencies.
- Comply with all health and safety regulations.
- Perform other duties as required in a Customer Service Representative (CSR) role.

**QUALIFICATIONS**:

- Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs
- Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)
- Possesses excellent verbal and written communication skills as well as strong telephone manner
- Demonstrates CORE Values and can make connections, build trust and be authentic
- Holds a high school graduate degree
- Basic knowledge in all categories and vendor training in: Diagnostic & Therapy, Daily Living Supplies, Mobility, Supports & Braces, Incontinence, Sleep, CPAP/Respiratory (depending on location)
- Basic knowledge in Customer Relations Management program
- Compression (Sigvaris) Training - offsite
- First Aid Training - offsite and if applicable
- AODA
- 0 - 2 relevant experiences (retail preferred)

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy_.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Full time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

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