Restaurant Supervisor

5 months ago

Whitby, Canada Thermëa spa village | Whitby Full time

Restaurant Supervisor at Thermëa spa village

We have taken the spa experience and transformed it into a wellness village. Thermëa spa village is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests, not too far from home.

**It takes a village, join us.**

When you work at Thermëa spa village, you are not just gaining a job—you are finding a family. We pride our community on being one of the warmest and most welcoming—and, our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans.

**We are seeking a passionate Restaurant Supervisor in Whitby, Ontario to join our village.**

Find your place at Thermëa spa village.

**What we stand for**

Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermëa spa village. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness village.

**What we need**

Reporting to the F&B Management Team, the **Restaurant Supervisor**’s responsibility is to guide, assist, supervise and monitor the quality of work of the Front of House associates. The incumbent also assists managers in the smooth running of operations and the establishment of standards and procedures to ensure a best-in-class customer experience.

You will support the elevation of our culture through the lens of our pillars: The best in wellness | The feeling of somewhere else | A trouble-free experience | In a natural state.

**What you’ll do**
- Greet customers, present menus, answer questions, offer suggestions;
- Expedite food preparation and delivery during peak times;
- Peform quality check with guests on service and food, ensuring the customer experience is impeccable, according to the standards dictated by the brand;
- Handle inventories, order goods and maintain stocks of food & beverage supplies, utensils and equipment according to communicated arrangements;
- Participate in the recruitment and training of employees and the development of work schedules and daily administration tasks related to the Front of House operations;
- Supervise and monitor the quality of work of other associates;
- Perform other related duties.

**Profile needed**

**What is the profile needed in order to be successful in this position**
- High School Diploma;
- Minimum of three (3) years experience in customer service or a related field;
- Minimum of one (1) year experience in leading a team;
- Experience with a POS system, an asset;
- Excellent interpersonal and ability to communicate clearly with customers, managers and other associates;
- Ability to solve problems quickly and strong teamwork ethic;
- Responsible, autonomous and resourceful;
- You genuinely care for the wellbeing of others;
- Positive attitude, autonomy, dynamism and detail-oriented;
- Good physical condition: ability to work long hours on your feet and ability to lift 50lbs (23kg).

**When**

You will work on a flexible schedule (days, evenings, weekends, holidays).

**What**
- Competitive salary based on the pay scale in effect at Thermëa spa village
- Curated development plan
- Influential role in a growing company
- Free Thermal Experience *
- Discount on spa services *
- Health Insurance *
- **Some conditions apply**

**How**

Send us your resumé and cover letter by clicking ‘Apply’ below.

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