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Customer Success Coordinator

3 months ago

Toronto, Canada EcoVadis Full time

Company Description
**Work smart, have fun and make an impact**

**Our purpose is to guide all companies toward a sustainable world. **EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

**Job Description**:
Your primary responsibility will be to provide operational management of customers’ EcoVadis programs in support of the Account Management Team, specifically on the growing suite of Private Equity & Sustainable Finance solutions. Your tasks will include (but will not be limited to):
**Operational Account Support**
- Collaborate with and support Account Managers to ensure the effective implementation and rollout of EcoVadis solutions to a portfolio of Private Equity & Sustainable Finance customers
- Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers
- Managing operational elements of customers with high reactivity and a high quality of service which may include: Platform demonstrations, program reports, Back Office support, preparation and/or delivery of data analysis, preparation and/or delivery of presentations both independently and/or in a supporting role
- Support and build advocacy among customer organization, including program team, champions, and end users by delivering exceptional customer support
- Internal coordination with multiple teams (Customer Engagement, Evaluation Services, etc) to ensure smooth running and delivery of service
- Analyzing and preparing data relevant to solutions for Private Equity & Sustainable Finance customers
- Preparing high-quality reports and presentations as part of customer support duties

**Project Management/Support**
- Leading and supporting internal projects contributing to the formalization and standardization of internal processes for the deployment of EcoVadis Sustainable Finance solutions

**Knowledge Management**
- Together with the Private Equity & Sustainable Finance Account Managers, act as a central knowledge hub for the delivery of all EcoVadis solutions & services
- Co-creation of templates, processes, content on services to ease adoption by other customer success & account management teams
- Contribute to the development of internal training content and delivery for Private Equity & Sustainable Finance solutions

**Qualifications**:

- Bachelor's Degree
- Around 2 years of account management support experience and/or project management experience in a fast paced environment
- Full proficiency in English required
- Involvement in new, bespoke projects will require agility and a consultative mindset
- Critical thinking, adept problem solver
- Excellent communication and presentation skills: written and verbal
- Excellent excel and data analytical skills
- Ability to summarize data into insights in multiple formats (For example, PPT presentations)
- High level of organizational skills and able to operate autonomously; ability to prioritize tasks and manage time
- Attention to detail is key for delivering a high quality service to financial sector clients
- Previous professional international exposure is a must
- Interest to work in an international and multicultural environment
- Self-driven, results oriented and team player
- Thrives in a fast paced environment
- Passionate about sustainability

Additional Information

Beginning: ASAP

Full time position (permanent after probation)

**In return for your expertise and energy, we offer**:

- Casual and very friendly work environment
- Opportunity to work in a truly international atmosphere
- Base salary + variable compensation plan
- GRSP and TFSA matching program available
- Health, Wellness, and Dental Benefits
- Life Insurance, Critical Illness, Accidental death, long-term disability insurance
- Flexi-time
- Home office allowance program
- Work from home & work from anywhere policy
- Employee referral bonus policy
- Paid employee volunteer day
- Access to online learning library
- Free virtual Yoga/Pilates
- Virtual and in-person team building events