Customer Success Coordinator

1 week ago

Toronto, Canada Knowledgehook Inc. Full time

Knowledgehook is on a mission to empower the problem-solvers of tomorrow. We are preparing the next generation of learners to create an incredible future. We have a math education brand with a passionate fan-base and are creating a purpose-driven team who loves to collaborate and solve problems with solutions that break new ground. To help our company move to the next level and enable us to build an even more compelling education experience, we are looking for a Customer Success Coordinator.

In this role you will be providing coordination support to the Customer Success team to enable the successful implementation of Knowledgehook into school districts.

**What you will be doing**

In this role, you will be responsible for, among other things:

- Coordinating the onboarding of Knowledgehook customers, including entering information into CRM platforms
- Working with Account Managers to support and participate in presentations, and implementation of customer success plans
- Assisting in facilitating the coordination and support of CS ambassadors
- Coordinating the use of a Professional Learning platform
- Keeping up to date with market trends and best practices
- As a member of a mission driven company, you may sometimes be assigned tasks in areas of business that are outside of their defined role but serve the greater mission of the company.

**What you need to succeed**
- Be detail oriented
- Excellent time management skills
- Excellent written and oral communication skills
- Proven ability to work in a team
- Being part of a mission driven company, we seek individuals who have an adaptable mindset and are open to embracing new opportunities that allow them to learn, grow and collaborate in areas of business that may sometimes be outside of their defined role.

**What’s in it for you**
- **Be part of a transformational organization **The Ed-Tech industry has a direct impact on the education system, empowering students and families with innovative tools and resources to enhance learning outcomes. As an Ed-Tech company, we are revolutionizing the way children learn math and tackling math phobia.
- **Join a winning team **This is a unique opportunity to be part of a thriving team and develop your skills and knowledge. While the journey may be challenging, it will also be immensely rewarding.
- **Join a welcoming and supportive community **Our team is a tight-knit group of individuals who share a common passion for our work, and we collaborate closely to achieve our objectives, creating an intimate and caring community.
- **Competitive Total rewards **Our Total Rewards package aligns with industry standards:

- We offer a benefits package that includes medical, dental, and vision coverage, with 100% of premiums paid by the company.
- We have a generous paid time off program that includes both vacation and sick days.
- We embrace a remote-friendly work environment.

**About Us**

Knowledgehook, a leading educational technology company, empowers over 450,000 teachers and parents to collaboratively support the mathematics learning journey of over 5 million students worldwide. Winner of Google’s Game Changer Award and named Top Disruptor by BNN, its platform analyzes student understanding through engaging assessments, providing real-time personalized solutions to close learning gaps between classroom teaching and at-home learning. Designed by leading numeracy and research experts, Knowledgehook’s Instructional Guidance System is known for reinventing how online technology supports education and educators, while developing students into problem solvers of tomorrow by giving them a love of learning, today.

**How to Apply**

Does this position sound like a good fit? If so, please send your **resume.**
- As part of the recruitment process we require references, and Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (VSC) depending on the role._
- In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code Knowledgehook Inc. will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require._

**Benefits**:

- Dental care
- Employee assistance program
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Toronto, ON M5J 1E3

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