Assistant General Manager

3 months ago

Ottawa, Canada Nando's Full time

**ASSISTANT GENERAL MANAGER**

Assistant General Manager is the right hand to the General Manager and provides full support in running the restaurant, managing costs, and developing a team. They exemplify the Nando's culture and have proven their ability to successfully oversee our People and Operations through daily excellence. Assistant General Manager will be trained and show proficiency in all three Pillars of Excellence: People, Product, and Place. As with all members of the Nando's family, there is an expectation to wear multiple hats, seek out opportunities to make us and themselves better every day and in general, be a good team player

**Manage Self**:

- Always living the Nandos Values
- Take responsibility for your development and actively work to improve the performance of your team through one on one meetings and constructive feedback.
- Perform under pressure when the shift is challenging by keeping calm, being positive and helping to keep the team fired up
- Be a confident leader who is willing and able to learn things quickly and stay up to date with changes in the business.

**Managing Work Relationships**
- Promotes and celebrate successes individually when Nandocas do well on shift.
- Creates a supportive and encouraging culture during and on shift.
- Supports and keeps Nandocas engaged by upholding standards and holding everyone equally accountable.
- Actively listens to the thoughts and concerns of Nandocas to improve the restaurant environment.
- Works collaboratively with Nandocas and management team to deliver excellent standards and Guest service.
- Seeks to build networks with suppliers that directly and positively impact the restaurant.
- Adapts coaching and feedback in different situations and with different people to get the best result.

As Manager on Duty you are accountable for completing all tasks relating to your shift. This includes pre-shift, line check, cash management and facility management as well as the resolution of all people and Guest related matters:
**Lead Your Team**
- Create a pipeline of future leaders by effectively hiring, training, coaching, and developing your people to take on additional responsibility.
- Responsible for conducting pre-shift meetings and making sure each Nandoca has the resources and support needed to do their job well.
- Ensure all aspects of the people pillar are implemented inclusive of coaching Restaurant Managers when they are responsible for the managing the people area of responsibility.
- Consistently communicate disciplinary actions as required to ensure accountability to Nando's standards and policies.
- Establishes goals and action plans with Restaurant Managers and Nandocas to help drive results.
- Communicate in a clear, effective, and professional way to Nandocas, Guests, and peers to navigate and resolve situations with Nandocas and guests.
- Engage with guests and Nandocas to develop relationships and create lasting connections.
- Monitoring adherence to SOPs and Guest service standards and conducting on-job-coaching as required.
- Partner with Patrao to conduct one-on-ones with the Hourly Nandocas, Trainers, and Shift Leaders.
- Oversee the performance and development of the Trainers and Shift Leads by giving real time feedback and coaching.

**Manage Your Business**
- Display complete knowledge and ownership of Nando's food safety and operational standards to ensure and safe guest and Nandoca experience.
- Ensure all aspects of the product and place pillar areas of responsibility are implemented and managed to standard inclusive of coaching restaurant managers who are responsible for either area.
- Using the figure 8 to praise great execution and Guest service and to coach issues that might impact the Guest experience.
- Place all orders by utilizing the order guides by monitoring daily and weekly cleaning schedule.
- Receive all orders against the invoice, checking for temperatures, correct quantities and expire dates, and implementing FIFO. Conduct daily, weekly, and monthly inventory checks and respond to product recalls.
- During and at close of shift actively manage the floor and being present on the floor executing figure 8's.
- Monitor and maintain speed of service standards and gathering information from the team and Guests (food, labor, sales, and Guest satisfaction) to identify opportunities and consistently improve service.
- Conduct shift handover recording all issues, events, and important information in the Manager log.
- Partner with the General Manager to communicate financial related metrics and targets to Restaurant Managers and Nandocas and updating them on weekly performance.
- Collaborate with the General Manager, interpreting, forecasting, and managing the financial side of the restaurant and considering factual data such as month end reports (P&L) to make decisions.

**What you'll bring to the table**:

- Must have sound financial and business acumen relevant to running a restaurant.
- Must gradu

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