Medical Receptionist
5 months ago
Job description
**_ Location:_** 22 York St, Ottawa, ON K1N 1K2
**Main responsibilities**:
**1. Greeting Customers/Customer Service**
- Greet customers when they arrive at the clinic and provide outstanding customer service.
- Create a file for each new customer and update existing customer files.
- Book customer appointments and manage the appointment calendar.
- Prepare customer files for next-day appointments
**2. Reception Management**
- Implement the clinic’s opening and closing procedures.
- Manage correspondence and postal mail.
- Establish the day's treatments in collaboration with the consultant.
- Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
- Order office supplies and beverages.
- Close batches, balance daily reports and transfer receivables to accounting.
- Ensure availability of cash in the register and notify the person in charge.
**3. Customer Invoicing**
- Prepare customer invoices and verify invoices daily.
**Required professional qualifications and experience**:
- High school leaving diploma is mandatory, training in secretarial/office systems would be an asset.
- At least two (2) years of experience in a similar role.
- Proficiency in Microsoft Office Suite.
- Knowledge of CTRL and ACOMBA software would be an asset.
**Required personal competencies**:
- Customer oriented.
- Ability to communicate effectively.
- Demonstrated teamwork and collaboration skills.
- Honest and trustworthy.
- Demonstrated initiative and autonomy.
- Ability to plan and coordinate activities.
- Demonstrated rigor, reliability and flexibility.
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