Field Services Coordinator

3 months ago

Greater Sudbury, Canada Commissionaires Full time

Field Services Coordinator

**Province**
Ontario**City/Town**
Sudbury**Job ID**
24-172**Department**
OperationsWe are currently recruiting for a Field Services Coordinator to work in person at our office in Sudbury, ON.

What you will be doing

The Field Services Coordinator is responsible for converting opportunities into completed jobs. The focus is to prepare, execute, and follow-up with all parties to ensure all vacancies are filled on a 24/7 basis with personnel possessing the right skills sets and profile for the contract.

The incumbent is responsible to build, create and maintain schedule templates, as well as timecards for all short-term contracts in the company’s HRIS. They answer incoming emergency and non-emergency calls, prioritize calls as per urgency and requirement, coordinate all communications within specified territory, capture breakdown service information, answer inquiries and questions, handle complaints, troubleshoot problems, extract and analyze data to support investigative inquiries and client key performance indicators and receive and dispatch orders.

Some of your responsibilities include
- Locate, coordinate and assign field employees to fill book offs, staffing shortfalls and short-term contracts client contracts, adhering to policies and collective agreements as applicable
- Book off and on the proper employee from the appropriate section/unit in database
- Problem solve situations concerning no call-no-shows, double bookings, or other operational related concerns
- Process and assign new employees to entry level field positions
- Monitor and support special events and action accordingly. Plot and fill shifts that may be requested for special events/assignments
- Authorize overtime to have shifts covered by employees
- Build and maintain all schedule templates for respective sections
- Assist with pay processing: Overtime, Reverse Overtime, Shift Approvals, Contract/Position Errors, Timesheets, etc.
- Provide guidance and coaching to employees and Supervisors

What’s in it for you?
- Work for a reputable and nationally known company
- Work in a challenging and rewarding work environment
- Employer paid professional development
- A comprehensive benefits package
- Generous paid time off, holidays and sick days
- Retirement plans with company matching of employee contributions
- Employee discount programs, social outings and holiday gatherings

You’re a good fit if
- Advanced verbal and written communication skills
- Excellent telephone etiquette and customer service
- Self-motivated, able to function with minimum supervision in a multi-faceted, high stress environment
- Advanced organizational skills
- Strong problem solving skills with the ability to think outside of the box and find creative solutions
- Strong interpersonal and influencing skills
- Previous managerial experience considered an asset
- Ability to work under pressure in a fast-paced environment
- Experience producing timesheets and schedules

Your must-haves:

- Previous experience as a dispatcher / call center environment
- Intermediate-advanced computer skills
- Basic understanding of requirements for special security events (i.e. crowd/traffic control, powers of arrest, Smart Serve and Liquor laws, etc.)
- Experience working in the field of security special events or a strong knowledge and understanding of the requirements
- Reliability security clearance (must hold or be able to obtain)

Application Process

Commissionaires values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires’ Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires’ hiring process.

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