User Support Technician

3 weeks ago


Markham, Canada KriCloud Full time

Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
- Education: Bachelor's degree
- Experience: 3 years to less than 5 years
**Asset languages**:

- Hindi
**Work setting**:

- Help desk
- Consulting firm
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
**Computer and technology knowledge**:

- Shell script
- Linux
- Device drivers
- Networking software
- Networking security
- Servers
- File management software
- MS Office
**Security and safety**:

- Criminal record check
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
**Own tools/equipment**:

- Computer
- Printer
- Cellular phone
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Screening questions**:

- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?



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