Technical Support

2 weeks ago

Markham, Canada Toshiba Tec Canada Business Solutions Inc. Full time

Toshiba Tec Canada Business Solutions Inc. is a subsidiary of Toshiba Tec Corporation, a global leader in office printing and retail solutions. Toshiba Tec Canada Business Solutions Inc. has offices across Canada to support our customers with world-class service. We empower our people to provide personalized services and solutions to help businesses express their ideas and information.

Do you want to solve business problems? Help companies enhance their productivity?

**We would like to invite you to become a part of our Technician Team**:
As a Technical Support, you will be responsible for providing second level technical assistance, providing high-end technical hardware, and software support at a level to satisfy the needs of Field Technicians and Dealer Partners. Act as a technical resource in assisting users resolve high end technical issues. Support and train Field Service Technicians. Responsible for advising and providing consultation, installation, training and technical assistance.

**Responsibilities**:

- Must be willing to work rotational shifts to cover western branches if needed
- Must have a valid driver’s license and access to a vehicle.
- Provide responsive, timely support to all escalated technical questions and support requests from Field Service Technicians and Dealer Partners
- Perform complex problem determination and resolution identifying hardware and software problems
- Install, assemble Photocopiers, and configure computers, network infrastructure
- Ensure all incidents are properly logged, triaged, routed, escalated, and closed in accordance with pre-determined service levels and incident management processes.
- Assist with training, providing instruction or written documentation where required.
- Very rarely, but on occasion, may be requested on short notice to travel to customers’ sites to resolve issues
- Escalate any outstanding and unresolved issues to the attention of National Support Manager
- Acquire and maintain current knowledge of all hardware and software technologies in use across the company to provide technically accurate solutions to the field.

**Requirements**:

- 2-3 years of related Technical Support experience
- Working and advanced operating knowledge of IT hardware/equipment installation, testing and support
- Must possess a strong customer service attitude and interpersonal skills
- Detail-oriented with strong organizational skills
- Ability, willingness and availability to work rotating shifts
- **We offer a competitive base salary, car mileage reimbursement and a bonus program to celebrate the employee’s success. Toshiba’s Benefits include health, dental, pension plan, and employee purchase plan as well as tuition reimbursement. We offer comprehensive training, to guarantee your success.**_

Toshiba is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please contact Human Resources.

**Job Types**: Full-time, Permanent

**Salary**: From $50,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Language**:

- English (required)

Work Location: One location

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